Apple Summit Mall

Reviews

• MM

  Mona Mahfoz

  Nov 12, 2025
  1.0
  I had a problem with my 2 phones I came here 5 times within 10 days Everybody told me something different First time they say, we’ll fix it And they did it after 2 days Having the same problem back . I came back they told me oh would you like to trade in for $470 I said no, I want to replace the phone. They said yeah sure you can do that. You have to call online. I called online. They tell me sure we can help you with that. They hold the $2600 from my account for the 2 phone replacement. I waited 5 days I didn’t receive anything so I called them back. They said it’s still processing after they told me I will get it in 2 days. So they said you’re more than welcome to cancel and go to the store and replace it there so I went back to the store to replace it. They said no sorry you can’t replace it who told you can replace it. We can only fix it. You have to pay 400 for each phone. So I said OK never mind how about the trade-in? I want to purchase a new phone. They said your two phones 15 Pro Max worth (((0 )))dollar to trade in so I don’t know who who’s right who’s not right who’s lying to me or hose unprofessional and don’t know what to do with their job and why they do me like that I’m literally stressed out. I left crying. They wasted my time a lot, and I don’t know why I’m paying AppleCare 60$ a month For three phones and I ended up leaving not fixing my problem for 10 days I don’t appreciate the manager. I don’t appreciate anybody in the store because everybody threw me to other person. Everybody Blaming someone else Very unprofessional And I will cancel my AppleCare and I will never go back with Apple even in my iPhone 17 Pro Max frozen nobody can hear me through speaker and they didn’t fix my problem as well
• DS

  Danielle Smith

  Nov 7, 2025
  1.0
  If I could give Summit Mall Apple and Verizon negative stars for the repair process, I would. If you have a VERIZON service and an IPHONE 17 "DO NOT GET REPAIRS" at the Summit Mall Apple. You will find yourself wasting and spending hours of time after the repairs and toggling through both Verizon and Apple Care Support phone lines, as well as (stores) to get a repair done/completed, and then have to reactivate the service on your account as if it never existed due to the repair. There is some problem between these two companies and Apple doing repairs on the devices, resetting your account in my case to the point that my Verizon service needed to be reactivated. Apple deactivates the Verizon service when doing the repair (they did not explain this well at all upon onset of the repair) or pick-up, I found out the hard way. Next time (Apple), instead of trying to do a repair and essentially making the phone a rebuilt/refurbished phone through Apple care- how about Apple just issue a new phone under Apple care instead of playing repairman while deactivating my Verizon service. Once you do get in the phone, expect it will be set back to the original settings. My Apple watch didn't sync or work as well-as its paired with the phone they deactivated. And my contacts were completely gone. Bottom line: Verizon does not want Apple doing repairs on these phones if you have service through Verizon or the service wouldn't be deactivated and the phone would be functional with SERVICE upon pick-up after the repair at the "Genius Bar" in Apple. And the Genius bar will act like its all rainbows and butterflies when you leave. You will jump through hoops to get your phone reactivated with service. Brace yourself for a lot of conversation, frustration and being told at Verizon at one point you may have to wait 48 hours plus (meaning no SERVICE) and go through the account recovery process. Horrible experience - I will never do it again. The Genius Bar is not set up to do the repairs correctly without Verizon on a Verizon Service Plan. Apple does not have access to re-activate your service on your phone after they de-activate the service for the repair. They should not be replacing mother boards, batteries and de-activating phones if they can't finish the job upon pick-up. End Point: Proceed with caution or NOT AT ALL, get ready to talk to A.I. and/or toggle customer service lines- be prepared for trouble after repairs here if you have Verizon!
• OP

  Omi Pawar

  Nov 5, 2025
  5.0
  Great store! Awesome experience always. Super friendly crew and very helpful. Was helped by Jason! Highly recommended this store. Thanks
• LG

  Laura G

  Oct 31, 2025
  4.0
  We had an appointment which they checked us in for and then they accidentally deleted the appointment, leaving us sitting there for over an hour. The staff is always well trained and great problem solvers. Lucky to have a store in our area.
• FR

  Fancy Regan

  Oct 30, 2025
  5.0
  Nick was assisting me at the Geek Bar, he was very helpful! I had picked my Mac book up from the Geek Squad and took it to Apple instead. He took care of me well. I got it back within a few days fully repaired and they even cleaned the screen for me :)

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