Geek Squad

Reviews

• SE

  Sherman Evergarden

  Mar 6, 2026
  1.0
  Terrible service. I sent my PC in for cleaning, and they didn't do a thing for a whole week—until I went in to ask for an update. Then, they handed it back to me with thermal paste smeared on the glass panel. I disassembled the PC myself to verify that they had at least cleaned it, but everything was just as dirty as before. I do not recommend this place; I don't believe their employees are qualified for this kind of work. It is a complete waste of money.
• GG

  Garred Greenberg

  Jun 12, 2025
  1.0
  Tried to get dashcam installed in my wife's car. There is no way to call the location directly you are routed to a call center. Showed up to appointment after being forced to prepay and they said they didn't have the right wires (even though I did the same thing at a different Bestbuy for my car the week prior without issue). Then had to wait in a 20min line to get a refund. Waste of time
• MS

  Maryellen Shepley

  Nov 1, 2023
  1.0
  You cannot call anyone at the actual store! I bought a brand new mac computer online, left it for some set up, the technician called me and left a message needing an answer from me about what I want done and told me to call back. I called 5 times and only got someone in an answering center, they said no one can call the store!! I have to drive over there! I said I am returning a call from the geek squad who needed to hear back from me. Why would they call me and ask me to return the call when they can't be reached?This customer service SUCKS!!!!! Anytime I go in the store there are at least 5 people standing around doing nothing, why can't someone answer a call?? I will stop doing business at Best Buy for this very reason. I gave them one star because you can't leave it empty, but really it should be none.
• NG

  Nelsun Gonzales

  Jan 13, 2023
  2.0
  Should have more information and customer service so customers could make better informed decisions even if they don't have a laptop or computer when are trying to contact them for that very same help you are trying to ask them for. And if I'm not mistaking they are expensive service

Frequently Asked Questions About Geek Squad