Geek Squad

Reviews

• GG

  Garred Greenberg

  Jun 12, 2025
  1.0
  Tried to get dashcam installed in my wife's car. There is no way to call the location directly you are routed to a call center. Showed up to appointment after being forced to prepay and they said they didn't have the right wires (even though I did the same thing at a different Bestbuy for my car the week prior without issue). Then had to wait in a 20min line to get a refund. Waste of time
• MS

  Maryellen Shepley

  Nov 1, 2023
  1.0
  You cannot call anyone at the actual store! I bought a brand new mac computer online, left it for some set up, the technician called me and left a message needing an answer from me about what I want done and told me to call back. I called 5 times and only got someone in an answering center, they said no one can call the store!! I have to drive over there! I said I am returning a call from the geek squad who needed to hear back from me. Why would they call me and ask me to return the call when they can't be reached?This customer service SUCKS!!!!! Anytime I go in the store there are at least 5 people standing around doing nothing, why can't someone answer a call?? I will stop doing business at Best Buy for this very reason. I gave them one star because you can't leave it empty, but really it should be none.
• NG

  Nelsun Gonzales

  Jan 13, 2023
  2.0
  Should have more information and customer service so customers could make better informed decisions even if they don't have a laptop or computer when are trying to contact them for that very same help you are trying to ask them for. And if I'm not mistaking they are expensive service
• RJ

  ronald coleman jr

  Feb 17, 2018
  5.0
  This is the only place that I come to, AND recommend my family and friends to. I've tried a couple of places before, just to have a problem and then have to wait until they open. I called geek squad at 11:30pm and had a person remotely fix my problem. Very professional and understanding to your needs. You can make an appt. and be seen on-time. Can't wait to renew my membership.

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