Tried to get dashcam installed in my wife's car. There is no way to call the location directly you are routed to a call center. Showed up to appointment after being forced to prepay and they said they didn't have the right wires (even though I did the same thing at a different Bestbuy for my car the week prior without issue). Then had to wait in a 20min line to get a refund. Waste of time
GV
greg villano
Sep 2, 2022
1.0
My girlfriend came here to get her new phone repaired. English is her second language. She dropped her phone and it kept cutting out signal saying SIM card not available. After taking it to geek squad they told her immediately it’s broken and there’s nothing to do to fix it without saying what’s wrong or any diagnostic feedback at all. They then asked if she wanted to trade it in for 300 when it’s barely a year old Samsung galaxy… I told her go to a fix it repair shop and they told her after 5 min it just needs a new sim reader and would do it for 100… these guys at geek squad just tried to take advantage and it’s messed up.
AP
August Paz
Jun 8, 2019
1.0
Fore those that want to feel important and pay someone to watch a status bar on a monitor to reach 100%
VS
Vashti Serrano
Sep 2, 2018
1.0
I called today and I got hung up after waiting for about 10 minutes on the phone. I called back twice and I waited 13 minutes. I just wanted to make a reservation to pick up my laptop. I don’t understand how it would take so long for me to make a reservation. Also, I don’t understand how they would hang up on me. But it’s fine, because tomorrow, I’m going to pick up my laptop and I will be speaking to them about this and expressing how their customer service is HORRIBLE.
SA
Samuel Anderson
Oct 26, 2017
5.0
I had a wonderful experience..the squad see you by appointment. Love the service..,