Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,498 reviews
5 stars
869
4 stars
210
3 stars
96
2 stars
51
1 star
272
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including rude staff and lack of assistance.
Wait Times
Numerous reviews highlighted excessively long wait times for both appointments and general assistance.
Repair Issues
Customers expressed frustration with repair services, citing delays, miscommunication, and unsatisfactory outcomes.
Staff Attitude
Several reviews noted unprofessional behavior from staff, including condescension and lack of respect towards customers.
Mixed Experiences
While some customers had positive interactions with specific staff members, the overall sentiment leaned towards dissatisfaction.
- NSNadine Smith4 days ago5.0Everyone here is always professional and pleasant.
- OROrla RyanDec 27, 20255.0Had a great experience purchasing a new iPhone here. I want to give a special shout-out to Sam who waited so patiently with me to ensure all my data was transferred from my old phone before I traded it in. I am pretty sure she was due to go on her break, but waited with me so that I wouldn't have to wait for another member of staff to be free as things were very busy in store. She made no big deal of it whatsoever but I really appreciated it.
- SSSallyshellsDec 18, 20251.0I strongly recommend avoiding this place for phone repairs. I was assured the service would be quick and take around 40 minutes, which is the only reason I chose to wait. Nearly two hours later, I am still here with no phone and no real update. What’s most frustrating is not just the delay, but the lack of accurate information and communication. A short wait turning into an extended one without explanation is misleading and disrespectful of customers’ time. Had I been told the truth from the beginning, I would have made a different decision. Reliability and transparency matter, especially when you’re handing over something as important as your phone. This experience has been disappointing and unnecessarily stressful. I would not trust this business again and would advise others to think twice before coming here.
- MNMental Health Matters NYCDec 18, 20251.0DO NOT GET YOUR PHONE REPAIRED HERE. I was told very clearly that the repair would take about 40 minutes. Based on that information, I decided to wait. It has now been over two hours and I am still sitting here with no phone and no clear explanation. If they had been honest upfront about the actual wait time, I could have planned my day differently or come back later. Instead, I’ve been left waiting far beyond what was promised, with poor communication and no sense of urgency. Time is valuable, and this place clearly does not respect their customers’ time. Delays can happen, but a difference between 40 minutes and over two hours is unacceptable. There should be transparency, updates, and basic consideration for customers who are trusting you with their devices. This experience has been extremely frustrating, and I would not recommend this repair shop to anyone who values honesty, efficiency, or professionalism.
- JJJackDec 15, 20251.0When I purchased my iPhone, I was told that it would be automatically connected to wireless carrier when I turned it on at home. It was not, and when I went back to the store, the manager was totally unhelpful. Furthermore, he was offended when I told him I was upset and he refused to talk to me anymore. The issue was only resolved the next day when I called my wireless carrier.
Frequently Asked Questions About Apple Ridge Hill
What products can I find at the Apple Ridge Hill store?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Ridge Hill.
What services does Apple Ridge Hill offer besides product sales?
Apple Ridge Hill offers technical support at the Genius Bar and assistance from Specialists to help you get set up and answer questions.
What are the regular opening hours of Apple Ridge Hill?
Apple Ridge Hill is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 7:00 PM.
Are there any special holiday hours for Apple Ridge Hill?
Yes, Apple Ridge Hill has various holiday hours, including being closed on November 27, 2025, and December 25, 2025, with extended hours on several dates in December and New Year's Day 2026.
Does Apple Ridge Hill offer in-store pickup and delivery services?
Yes, the store provides both in-store pickup and delivery services.
Is the Apple Ridge Hill location wheelchair accessible?
Yes, Apple Ridge Hill has a wheelchair accessible entrance for customers.
What payment methods are accepted at Apple Ridge Hill?
Apple Ridge Hill accepts debit cards and mobile NFC payments.
Where is Apple Ridge Hill located?
Apple Ridge Hill is located at 143 Market Street, Yonkers, NY 10710, United States.
What nearby stores can I visit along with Apple Ridge Hill for clothing shopping?
You can visit nearby clothing stores such as UNIQLO Ridge Hill Westchester, Victoria's Secret & PINK, Flatiron Shop, Banana Republic, and Forever 21 when visiting Apple Ridge Hill.
Are there dining options near Apple Ridge Hill?
Yes, nearby dining options include The Cheesecake Factory, Häagen-Dazs, and Auntie Anne's Pretzels, perfect for a meal before or after your visit to Apple Ridge Hill.
How can I access Apple Ridge Hill using parking facilities nearby?
Customers can use the Cole Street Parking Garage, located nearby, for convenient parking when visiting Apple Ridge Hill.