Verizon

Reviews

• TS

  Tyler Smith

  Oct 23, 2025
  2.0
  There needs to be more than a single person working. I came in at 10:10am. The guy at the door told me he couldn't help me (calling Asurion about a broken screen), then told me to call myself (phone screen broken, can't call), and then told me to come back at noon for a better chance to talk to someone! The only reason it wasn't a 1-star experience, is he directed me to another store. Thanks for the help, guy.
• VK

  Victoria Kit

  Sep 24, 2025
  2.0
  We had a very disappointing experience. Kaylin, who was supposed to assist us, was rude, unprofessional, and unwilling to listen to our needs. The attitude was so unpleasant that we had to request another representative. The second person was somewhat helpful, but still did not set up our account properly based on our priorities. We were only told about more suitable options after the setup was completed, and when we asked to make changes, we were told to call customer service ourselves. We spent over an hour in the store, were unable to pick up the equipment we came for, and now have to waste more time calling customer support. Overall, this was a very frustrating and unprofessional experience, with no apology for the poor service or carelessness.
• IR

  Ian Russ

  Sep 19, 2025
  1.0
  Not super happy with my experience. I went in to upgrade my iphone finally after having my previous for around 6 years. When I went in the initial rep I spoke to advised me I could get the 16 or wait a week and or the new 17 for the same price. I agreed and came back. In my second trip I waited for quite a bit before finally speaking to a rep who helped my do my preorder. He quoted me way less on my trade in and asked at least 10 different times if I wanted phone insurance. I was polite at first denying I wanted it and then it got aggravating when he essentially called me stupid for not ordering it. We finally got it placed and I asked him when I could show up to pick it up on release day. He said they opened at 9 and he gave me his card to talk about a plan that could save me money when I get my phone in. I showed up this morning and they were open earlier than 9. I walk up assuming he messed up the hours only to find the doors locked as it’s “by appointment only” I tell them I ordered last week and was told I could show up to pick it up. I waited almost an hour to be told it wasn’t ordered for pick up but delivery and I’d have to wait. Upon tracking the package they said a delivery attempt but nobody has knocked or rung my bell all day. (Not Verizons fault but just a cherry on top) overall this process of getting a new phone that was supposed to be exciting has now taken over two weeks and has just been annoying and stressful.
• LF

  Linda Freedman

  Sep 15, 2025
  5.0
  I was taken care of today by Cole Graziano and he is the best. He gave me great advice and was very professional!! He definitely knows his job and enjoys what he does. Thank you Cole you made my day and Love my new phone
• RS

  Robert Szywala

  Aug 14, 2025
  5.0
  Nathan was great the corporate stores give no service the retail stores care

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