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Brand Certified

Verizon

4.8
(640 reviews)

Business Details

(914) 359-4414

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, White Plains, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 125 Westchester Ave.

Location

Verizon
125 Westchester Ave, White Plains, NY
10601, United States

Hours

Reviews

4.8
640 reviews
5 stars
600
4 stars
2
3 stars
0
2 stars
5
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Dijon and Miles, for their friendly, attentive, and knowledgeable service.

Problem Resolution

Several reviews highlighted the staff's ability to resolve issues quickly and effectively, with specific mentions of Dijon helping customers with complicated problems.

Mixed Experiences

While many reviews were positive, there were also complaints about unhelpful staff and misleading information regarding promotions and services.

Store Environment

Customers noted the store's organization and cleanliness, contributing to a pleasant shopping experience.
  • FN
    Fran Nuchims
    2 days ago
    5.0
    We went there Valentine's Day just before closing to get help setting up new phones. Miles went above and beyond to help us? He contacted Verizon to set up esim (which was a bit challenging) and all the while was courteous, kind and efficient. Thank you!
  • EM
    Eduardo J. Menendez
    Feb 17, 2026
    2.0
    I have Verizon at home for internet, so I was hoping to have a better customer experience when heading to this location. The representative was condescending with me and my family. I couldn't believe how I was treated. In the current market customer service is key to provide good customer experience. Now I am re-evaluating about the internet service too as it has become spotty in the last month or so.
  • SG
    Stephanie Gonzales
    Jan 21, 2026
    5.0
    When I walked in, I had a somewhat complicated issue on my hands. But Dashawn was so fast and attentive and came up with a creative solution that worked out better for me, both by solving the problem faster and with less expense than I had thought. He listened, and was very kind in helping me. Im very happy to get this resolved. Thank you very much! Highly recommend this store location over a few others nearby.
  • ST
    Syncere Truth
    Jan 9, 2026
    2.0
    All offers made by this franchise location were not valid.. the staff continues to make promises they can’t keep.. I had to make 3 separate trips here to fix issues they created.. . The staff is not knowledgeable about the Verizon band and offers and they inventory when it comes to to the full option of devices is minimal
  • CD
    Christa Dangelica
    Jan 5, 2026
    5.0
    The representative at this Verizon location went above and beyond to help me transfer my data to my new phone. He was attentive, friendly and knowledgeable. He worked quickly but took the time to move all the info from my old to new phone. I will definitely be back to this location in the future.

Frequently Asked Questions About Verizon

What services does Verizon Wireless Zone in White Plains offer?

Verizon Wireless Zone in White Plains offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, bill payments, new lines, upgrades, device financing, and more.

Where is the Verizon Wireless Zone store located in White Plains?

The store is located at 125 Westchester Ave, Ste 1180, White Plains, NY 10601.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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