Best Buy

4.1
4093 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
1100 Old Country Rd, Westbury, NY
11590, United States

Hours

Reviews

4.1
4,093 reviews
5 stars
2,244
4 stars
953
3 stars
398
2 stars
139
1 star
359

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being rude or unresponsive.

Product Availability

Customers reported issues with product availability and stock levels, leading to frustration during purchases.

Delivery Issues

Several reviews highlighted problems with delivery schedules and communication, resulting in canceled orders and dissatisfaction.

Store Experience

The store layout and organization received mixed reviews, with some customers finding it easy to navigate while others felt it was confusing.

Pricing and Promotions

Customers appreciated competitive pricing and deals, especially during sales events, but some expressed frustration over unclear promotions and price matching policies.
  • JR
    Joe R
    2 days ago
    1.0
    Laziest employee ever, ill never walk back into a best biy again. Worst customer service!
  • AK
    Aleksis Knel
    4 days ago
    5.0
    I want to take a moment to recognize Randy at the Westbury store for his exceptional customer service. I had a bit of a complicated situation with my Apple Watch order I waited over a week for it to arrive, and when it did, it came in a different color than what I had ordered. While this wasn’t his fault at all, Randy took the time to truly listen, understand my frustration, and walk me through all of my options with patience and care. He never rushed me, explained everything clearly, and genuinely went out of his way to help me get the right solution. Not everyone takes that kind of time or shows that level of understanding, and it made a huge difference for me. This is exactly the kind of service you hope for as a customer. Randy is kind, professional, and truly cares about helping people. If I could give more than five stars, I would. He’s the kind of associate that makes you want to come back to the store. Thank you so much!
  • SC
    Sam C
    Jan 4, 2026
    1.0
    Don’t come here. Staff will ignore you. Pretend they don’t see you. I asked to be helped by three different staff members. No one ever came. 30 mins waiting to be helped. I left.
  • PA
    Peggens Altidor
    Dec 24, 2025
    3.0
    Nothing bad to say about this location but "nothing to say" is also my full review. It's ok. No more sparks but if you need it, they probably got it.
  • JC
    jorge chaves
    Dec 22, 2025
    3.0
    Big place with some help that didn't know how to point out where i can find the item i was looking for... I end up at a different store

Frequently Asked Questions About Best Buy

What products and services does Best Buy in Westbury offer?

Best Buy in Westbury offers a wide range of electronics including TVs, computers, appliances, and more, along with expert advice, Geek Squad support, and same day pickup.

What are the operating hours for Best Buy in Westbury?

Best Buy in Westbury is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.