Mixed feedback on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being rude or unresponsive.
Product Availability
Customers reported issues with product availability and stock levels, leading to frustration during purchases.
Delivery Issues
Several reviews highlighted problems with delivery schedules and communication, resulting in canceled orders and dissatisfaction.
Store Experience
The store layout and organization received mixed reviews, with some customers finding it easy to navigate while others felt it was confusing.
Pricing and Promotions
Customers appreciated competitive pricing and deals, especially during sales events, but some expressed frustration over unclear promotions and price matching policies.
JR
Joe R
2 days ago
1.0
Laziest employee ever, ill never walk back into a best biy again. Worst customer service!
AK
Aleksis Knel
4 days ago
5.0
I want to take a moment to recognize Randy at the Westbury store for his exceptional customer service. I had a bit of a complicated situation with my Apple Watch order I waited over a week for it to arrive, and when it did, it came in a different color than what I had ordered. While this wasn’t his fault at all, Randy took the time to truly listen, understand my frustration, and walk me through all of my options with patience and care.
He never rushed me, explained everything clearly, and genuinely went out of his way to help me get the right solution. Not everyone takes that kind of time or shows that level of understanding, and it made a huge difference for me. This is exactly the kind of service you hope for as a customer.
Randy is kind, professional, and truly cares about helping people. If I could give more than five stars, I would. He’s the kind of associate that makes you want to come back to the store. Thank you so much!
SC
Sam C
Jan 4, 2026
1.0
Don’t come here. Staff will ignore you. Pretend they don’t see you. I asked to be helped by three different staff members. No one ever came. 30 mins waiting to be helped. I left.
PA
Peggens Altidor
Dec 24, 2025
3.0
Nothing bad to say about this location but "nothing to say" is also my full review. It's ok. No more sparks but if you need it, they probably got it.
JC
jorge chaves
Dec 22, 2025
3.0
Big place with some help that didn't know how to point out where i can find the item i was looking for... I end up at a different store
What products and services does Best Buy in Westbury offer?
Best Buy in Westbury offers a wide range of electronics including TVs, computers, appliances, and more, along with expert advice, Geek Squad support, and same day pickup.
What are the operating hours for Best Buy in Westbury?
Best Buy in Westbury is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Westbury provide in-store shopping and curbside pickup services?
Best Buy offers in-store shopping and same day pickup but does not currently provide curbside pickup at this location.
Can I get my electronics repaired at Best Buy in Westbury?
Yes, Best Buy offers service repair through their Geek Squad support at this location without requiring appointments.
What payment methods are accepted at Best Buy in Westbury?
Best Buy accepts debit cards and pay checks, and does not require cash-only payments.
Where is Best Buy located in Westbury?
Best Buy is located at 1100 Old Country Rd, Westbury, NY 11590, USA.
What nearby places can I visit around Best Buy in Westbury?
Nearby places include Geek Squad for IT and phone services, Staples for office supplies and printing, and Tacombi for Mexican dining.
How can nearby stores like Staples complement my visit to Best Buy in Westbury?
After shopping at Best Buy, you can visit Staples nearby for printing services or office equipment, making it convenient to complete related errands in one trip.
Are there dining options close to Best Buy in Westbury?
Yes, restaurants such as Tacombi (Mexican cuisine), Ruby Tuesday (American cuisine), and Denny's (breakfast and brunch) are located near Best Buy.
Is there a convenient shipping or courier service near Best Buy in Westbury?
Yes, UPS Alliance Shipping Partner and UPS Access Point location are nearby for your shipping and delivery needs.