Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service ProviderSatellite and Cable Television Sales and Installation Service
Cellular Sales is West Seneca’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.8
926 reviews
5 stars
829
4 stars
42
3 stars13
2 stars5
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, patience, and professionalism, particularly highlighting individuals like Lisa, Kai, and Darryl.
Sales Experience
Several reviews noted positive experiences with sales associates who provided clear explanations and helped customers find the best deals.
Staff Training
There were complaints about untrained staff and poor service, with some customers feeling that employees were not knowledgeable about products or processes.
Efficiency
While some customers reported quick and efficient service, others experienced long wait times and delays in processing transactions.
Account Management Issues
Multiple reviews mentioned problems with account changes and billing, leading to frustration and dissatisfaction among customers.
- VLvonna leiqhriceAug 25, 20255.0MY 5 STARS ARE 100% for KAI PARKER. Kai went above and beyond to ensure i left satisfied; i couldn't have asked for a better salesman. very professional, very patient and overall 10/10 experience thanks to him. even when others allegedly had no clue what to do or counldn't help, due to it being closer to closing time, he made it happen. Thanks to Kais exceptional customer service i was able to make it to work tonight! thank you so much Kai for all you did to help me walk out with a new phone on today 8/25/25 - Kevona Williams a new satisfied verizon customer :)
- ABAngela BrauerAug 15, 20255.0We walked right in and were immediately greeted by a sales associate named Eddie. He smiled, made eye contact, and offered assistance. Our transactions were extremely complicated and difficult. Eddie maintained a patient and polite demeanor throughout our entire interaction. Eddie answered all of our questions and was tremendously helpful. 100% Recommend!!!!!
- CDChris DialJul 25, 20251.0Rough... Just needed to snag a router. 15 minutes of really solid people watching later, walked out without a router while one employee apologized for not being clocked in and the other three carried on conversations with customers... not about what they were doing there that day. If you need to chat with someone about smoothie flavors, failures in our national delivery systems or ICE raids, this might be a good spot for you.
- EFelizabeth fegleyJun 29, 20253.0Too busy and not very well trained staff
- CRCassie RegerJun 24, 20255.0shoutout to Jim for getting through some complications with my phone upgrade after they couldn’t help me 3 consecutive days in a row at the corporate store, he’s a real one give that man a raise
Frequently Asked Questions About Verizon
What brands of phones can I upgrade or purchase at Verizon on 701 Orchard Park Rd?
You can upgrade or purchase phones from Apple, Samsung, Google, Motorola, LG, HTC, Asus, and Verizon Wireless at this Verizon store.
What are the store hours for Verizon located at 701 Orchard Park Rd in West Seneca, NY?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Verizon on Orchard Park Rd offer in-store and curbside pickup?
Yes, the store provides both in-store and curbside pickup services for your convenience.
Can I pay my Verizon bill in-store at the West Seneca location?
Yes, you can pay your Verizon bill in-store at the Cellular Sales Verizon store on Orchard Park Rd.
What payment methods does Verizon accept at this location?
Verizon accepts American Express, Discover, MasterCard, and Visa credit cards.
Do I need an appointment to visit the Verizon store at 701 Orchard Park Rd?
No, appointments are not required to visit this Verizon location, but you can call to make one if preferred.
What types of wireless services are available at the Verizon store in West Seneca?
The store offers Verizon Wireless plans, prepaid wireless, Fios Home Internet, mobile hotspots, Smart Car service, Hum, and home phone services.
Which nearby places can I visit around the Verizon store on Orchard Park Rd?
Nearby you can find Tim Hortons for coffee, Burger King and Wendy's for fast food, ALDI USA for groceries, and EG Tax for financial services.
How can nearby gas stations help me when visiting the Verizon store?
Nearby gas stations like Mobil and Speedway provide convenient refueling options if you're driving to the Verizon store, making it easy to top up your tank before or after shopping.
Are there any nearby services for car maintenance close to the Verizon store?
Yes, you can find automotive repair centers such as Valu Auto Center, Valu Auto Place, Walden Automotive Center, and Mr. Tire Auto Service Centers near the Verizon store.