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Brand Certified

Verizon

4.0
(102 reviews)

Business Details

(716) 771-3099

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is West Seneca’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep West Seneca connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
701 Orchard Park Rd, West Seneca, NY
14224, United States

Hours

Reviews

4.0
102 reviews
5 stars
72
4 stars
4
3 stars
4
2 stars
0
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, patience, and professionalism, particularly highlighting employees like Lisa, Darryl, and Kai.

Sales Experience

Several reviews noted positive experiences with sales associates who provided clear information and helped customers find the best deals without being pushy.

Operational Issues

Numerous customers reported frustrations with the store's operational inefficiencies, including problems with order processing, incorrect information, and long wait times.

Mixed Experiences

While many reviews were positive, there were also significant complaints about rude staff and unresolved issues, indicating inconsistency in service quality.
  • DK
    Dottie Kielb
    Feb 13, 2026
    5.0
    Keith was very helpful!! He looked everywhere for a case that wasn’t a black one, he searched for a much better rate for us so we are becoming a Verizon customer!!
  • SF
    Shelly Fox
    Feb 11, 2026
    5.0
    Blake was excellent! Very helpful to myself and my daughter. We each got new phones and some other services . Very polite and courteous knowledgeable and professional.
  • JB
    James Boerschig
    Feb 2, 2026
    5.0
    Whet to store for new phone for my mom was helped by Ahsan Khan was very helpful answered all my questions gave me all my options courtesy and professional
  • KC
    Kathryn Cassidy
    Jan 24, 2026
    5.0
    Max was great to work with and made the process of getting a new phone easy and enjoyable. Thank you!
  • CW
    Craig Williams
    Jan 18, 2026
    1.0
    I'm having problem with my router and when I call Verizon tech support they arranged for me to pick up a new one at this Verizon store. When I got there they didn't have any. He said there's a replacement model but he couldn't give it to me because it wasn't the one that the online tech wrote in his ticket.

Frequently Asked Questions About Verizon

What brands of phones can I upgrade or purchase at Verizon on 701 Orchard Park Rd?

You can upgrade or purchase phones from Apple, Samsung, Google, Motorola, LG, HTC, Asus, and Verizon Wireless at this Verizon store.

What are the store hours for Verizon located at 701 Orchard Park Rd in West Seneca, NY?

The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 5:00 PM.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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