Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
3,141 reviews
5 stars
1,685
4 stars
752
3 stars
364
2 stars
98
1 star
242
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff, long wait times, and lack of communication regarding orders.
Product Availability
Customers expressed frustration over product availability and fulfillment issues, including items being out of stock or not delivered as promised.
Staff Knowledge
While some customers praised knowledgeable and friendly staff, others noted inconsistency in assistance and information provided by employees.
Pricing Issues
Several reviews mentioned dissatisfaction with pricing, including perceptions of being overpriced and issues with honoring sales or promotions.
Store Organization
Customers described the store as disorganized, with unclear processes for picking up online orders and long lines at checkout.
- CCCathy CumiskeyJan 4, 20265.0Very helpful and nice customer service
- CCCarl CamenischDec 26, 20251.0Placed order for same delivery 12/24/2025. Did not get picked up by Roadie because store was closed by time they got there. Called 12/26/2025. On phone 20 minutes to find out that expected delivery is now 1/7/2026! But I could cancel and pick up. It is stock in West Nyack. But no cannot cancel now. This is lousy customer service and pay extra for being a gold member?
- LMLazar MiticDec 21, 20251.0Completely disorganized staff. They don't listen the question and give poor answers. One staff member tell you one thing and then other one tells you completely different thing. I'm not willing to go in store to buy some stuff and to act like I NEED to be there and not the other way. I don't have time for unprofessional conduct.
- SMSavage MolinaDec 15, 20255.0Amazing customer service with purchasing my son his 1st gaming computer. They helped me out and told me my best options for my budget.
- MEMAK MAK (MAK, Esq.)Dec 4, 20251.0Getting our new television delivered has become a frustrating, time-consuming nightmare. It was supposed to be delivered two days after purchase, but was sent to the wrong address. We rescheduled for the supposedly next available date, which was more than two weeks later. We re-arranged our schedules and waited for the delivery. It never came. We did not receive any communication from Best Buy or the delivery service people. We are now trying to reschedule the delivery yet again and there is no one to talk to. The website says we need to reschedule and then does not give any indication how to do so. So we have to pore over the website for information which is nearly impossible to find. We get connected to bots which are useless. Our order appears on our account on the web page but the bots say there is no order. The website itself lacks clear information about who to contact other than the bots which cannot help. Finally we found a number on the website to call if we need to reschedule. We called and got a bot telling us to reschedule on the webpage. We insisted on speaking to a human being. The bot put us on hold listening to an hour of annoying MUZAK waiting for someone to pick up and help us. Finally someone with a thick accent we could barely understand picked up and told us that she would transfer us to a different department. The call was then disconnected. So we are starting all over again, hours wasted. The customer service is terrible and impersonal. Frankly, our experience buying an appliance from Amazon was much better than this. Next time we make a major home or electronics purchase, it will be from Amazon or PC Richards or another better run company with actual customer service.
Frequently Asked Questions About Best Buy
What are the store hours for Best Buy in West Nyack, NY?
Best Buy West Nyack is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy West Nyack offer in-store and curbside pickup services?
Yes, Best Buy West Nyack offers both in-store pickup and curbside pickup services for customer convenience.
What type of products can I find at Best Buy in West Nyack?
You can shop for TVs, computers, appliances, home electronics, cameras, and more at Best Buy West Nyack.
Does Best Buy West Nyack provide Geek Squad support and repair services?
Yes, Geek Squad support and repair services are available at Best Buy West Nyack to help with electronics and appliance repairs.
Is an appointment required for shopping or repair services at Best Buy West Nyack?
No, appointments are not required to shop or receive services at Best Buy West Nyack.
What payment methods does Best Buy West Nyack accept?
Best Buy West Nyack accepts debit cards and checks; cash-only payments are not required.
Can I recycle electronics at Best Buy West Nyack?
Yes, Best Buy West Nyack offers electronics recycling services.
What nearby entertainment options are available around Best Buy West Nyack?
Nearby, you can enjoy Autobahn Axe Throwing for unique axe throwing fun and K1 Speed West Nyack for indoor go-kart racing and team building activities.
Are there places to relax or enjoy dining near Best Buy West Nyack?
Yes, you can visit Relax Zone for a spa experience, Brothers Barbecue Palisades for barbecue, and Caribbean Quizine for Caribbean cuisine nearby.
What shopping options are near Best Buy West Nyack within Palisades Center?
Within Palisades Center, you can shop at Urban Planet for clothing, Burlington for department store selections, and Lollipop Toy Shop for toys and hobbies.