Best Buy

4.1
3114 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
1240 Palisades Center Dr, West Nyack, NY
10994, United States

Hours

Reviews

4.1
3,114 reviews
5 stars
1,666
4 stars
751
3 stars
364
2 stars
97
1 star
236

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised helpful staff while others reported rude or unhelpful interactions.

Product Availability

Frequent complaints about items being out of stock or not available as promised, leading to customer frustration.

Pricing Issues

Customers noted high prices and discrepancies between advertised and actual prices, with some feeling pressured into unnecessary purchases.

Store Organization

Several reviews mentioned disorganization within the store, leading to difficulty in finding assistance or products.

Geek Squad Experience

Numerous negative experiences with Geek Squad, including poor service, lack of follow-up, and unexpected fees.
  • LL
    Lester Lemus
    6 days ago
    4.0
    Decent selection of laptops, computers, gaming products, phones, TVs, cameras, kitchen appliances, and lots more
  • GW
    Geoffrey Woodward
    Nov 12, 2025
    4.0
    Went looking for early Christmas presents. I was there just after opening and had the entire staff at my disposal. Everyone there was quite knowledgeable and answered all my questions promptly. It is best to go early to avoid crowds.
  • YW
    Yoseph Wieder
    Oct 18, 2025
    5.0
    I had a difficulties buying a camera and wasn't clear which to buy for daily purposes. The customer service was very nice and pu into my situation and weboughty something very good
  • LL
    Lorena Lozano
    Oct 18, 2025
    1.0
    Today I went to this store in the Palisades Mall looking for a refrigerator. They told me they didn't have it there, but I could pay for it and pick it up in Yonkers. It seemed like a good idea since I needed it urgently. I was surprised when I arrived in Yonkers and they informed me that they didn't have it either, but that I could go to Mount Vermont and find my order there, so I decided to drive there, and finally, my order wasn't there either. I wasted the whole day driving around looking for something I already paid for, but it wasn't there anywhere. This is disrespectful to the customer. The employees don't check well and don't care about wasting my time.
  • JC
    Jacelyn Collazo
    Oct 9, 2025
    4.0
    Lots of selection, staff are nice and friendly. Very clean and spacious.

Frequently Asked Questions About Best Buy

What are the store hours for Best Buy in West Nyack, NY?

Best Buy West Nyack is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.

Does Best Buy West Nyack offer in-store and curbside pickup services?

Yes, Best Buy West Nyack offers both in-store pickup and curbside pickup services for customer convenience.