Sunrise Veterinary Group

4.4
273 reviews

About

VeterinariansVeterinary Clinics & HospitalsPet GroomingPet Boarding & KennelsVCA Animal Hospitals
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.

Location

Sunrise Veterinary Group
521 Sunrise Highway, West Islip, NY
11795, United States

Hours

Reviews

4.4
273 reviews
5 stars
205
4 stars
33
3 stars
5
2 stars
3
1 star
27

What are people saying?

AI-generated from recent customer reviews

Compassionate Care

Many customers praised the staff and veterinarians for their kindness, compassion, and thoroughness in caring for their pets.

Professionalism

Several reviews highlighted the professionalism of the staff, with specific mentions of the veterinarians' knowledge and ability to communicate effectively with pet owners.

Concerns Over Costs

Multiple customers expressed dissatisfaction with the high costs of services, feeling that the clinic prioritizes profit over genuine care for animals.

Mixed Experiences

While many reviews were positive, there were also significant complaints regarding poor customer service and negative experiences, particularly related to staff attitudes and long wait times.
  • JM
    JIll McCluskey
    4 days ago
    1.0
    I had been coming to this vet for many years even got other people going as well. My cat had blood in her stool, the vet charged over $600 but took her in right away. Got home and whatever smell she picked up from vet my other very bonded sister cat viciously attacked her and me. I called the vet the next day in panic, they told me to bring the other cat in to get her examined. Reluctantly I took her out of my home and brought her in. The vet was supposed to “examine her” but decided not to even look at her in the carrier and proceeded to tell me I have to re home her, what are you going to do drug your cat daily to make them get along, saying horrible things to me to the point I got emotional. Needless to say after he berated me and never did any exam on her I was charged a bit over $130 and sent home. After thinking about it I called the vet office upset the following day. At first the front desk did not want to help me until I asked to speak to manager. Needless to say I complained I wanted my money back for the wasted horrible visit, she offered a free exam instead which I did not agree. I was told the following day they would credit me the $130 but my 2 cats are no longer patients at that hospital and that my Dr patient relationship has been terminated. All this vet office cares about is money, they do not care about the wellbeing of your animals. I was never rude one bit and was just upset how I was treated and basically banned for that. I have found a new vet who cares for animals and not just money and actually even calls to follow up on how the pet is doing. One more thing my last cat was acting funny and I took her to this vet. They told me she had an anal gland issue and squeezed them. Charged me several hundred dollars. Two days later my cat seemed worse and I took her to an emergency vet, it wasn’t her anal glands she had stomach cancer and passed away.
  • SM
    samantha muscarnera
    Dec 27, 2025
    1.0
    DO NOT TAKE YOUR PETS HERE!!!!!!!!!!! My best friend brought her dog to this clinic multiple times and was repeatedly told there was nothing wrong with him. He later had to be rushed to an emergency vet and nearly died. Even after this happened, she continued reaching out to this office for help and guidance, and they were completely dismissive. Each time she called out of concern because her dog was not improving, the staff sounded annoyed, showed no urgency, and provided no answers, even after spending hundreds of dollars on a full work up. If you care about your pet’s health and well-being, this is the last place you should trust with their care.
  • AD
    Alice Decat
    Dec 26, 2025
    2.0
    I was in the waiting room and heard the desk woman complaining how many calls there are coming in. A nurse or assistant I’m assuming was near them and said “we should turn off all of the phones” so if you see someone coming to “help” your dog that is young, medium height, long brown hair and glasses, ask for someone else as it seems she has 0 care or professionalism.
  • AD
    America Diaz
    Nov 21, 2025
    5.0
    Dr. Betts and the entire staff at Sunrise Veterinary Group are truly exceptional. They care for our dogs with the same love, attention, and compassion that we do at home, and that means everything to us. Every visit feels calm, supportive, and thorough—they always take the time to answer questions, explain options, and make sure our pets are comfortable and well cared for. We’re incredibly grateful to have a veterinary team we can trust so completely. Sunrise Veterinary Group, and especially Dr. Betts, have become an important part of our dogs’ lives and ours!
  • PC
    Pandora Cain
    Oct 30, 2025
    4.0
    Absolutely love Dr. Betts and staff. They seem to really care about the patients. Just wish it was more affordable. 5 stars for staff—3 stars for owners!!

Frequently Asked Questions About Sunrise Veterinary Group

What are the regular operating hours of Sunrise Veterinary Group?

Sunrise Veterinary Group is open Monday to Friday from 8:00 AM to 8:00 PM, Saturday from 8:00 AM to 4:00 PM, and is closed on Sundays.

Does Sunrise Veterinary Group offer preventive care services?

Yes, Sunrise Veterinary Group offers a Preventive Care Clinic on Tuesdays and Thursdays from 10:00 AM to 2:00 PM.