Best Buy

Reviews

• BR

  Bernard Reed

  Apr 17, 2026
  5.0
  Polite workers
• DB

  danee B

  Apr 13, 2026
  5.0
  I love this place.. They always help me find what im looking for and make sure it's the right product!
• AL

  Alec Luta

  Apr 11, 2026
  1.0
  Apple sent us there to get my wife’s screen fixed. They needed to order the part and we were supposed to get a call back within two days. Paid for everything upfront and thought I was good to go. When I tried to call the store serval days later and ask what’s going on, I first get a useless “AI operator” and then forwarded to a call center who didn’t know what is going on. Save yourself the headache and go somewhere else.
• PM

  Parker Moss

  Mar 14, 2026
  3.0
  All I wanted to do was look around for a couple things, this is the weekend of 3/7. The ENTIRE time had a male rep constantly try to sell me on BS I didn’t want, this isn’t a car dealership. Just leave us alone and if we have questions we will ask someone.
• RL

  Raphael Logato

  Mar 1, 2026
  1.0
  I am extremely disappointed with my recent experience at Best Buy in Watertown. I recently purchased a television from this location and, during checkout, was offered a Best Buy Visa through Citibank. I applied and was approved. As a perk, I received a $25 promotional certificate by email about three weeks later for a future purchase. On February 28th, while in the area with my wife and two children, I stopped in to use the certificate. I only needed a basic pair of Apple wired earphones priced at $19 and some change. After tax, the total came to around $21. At checkout, the associate scanned my certificate but said it would not process. A manager (first name Chris) was called over and informed me that there was a required $25 minimum purchase to use the certificate. That condition was not disclosed anywhere in the promotional email I received. With my family waiting — including one child on the Autism Spectrum — I simply wanted to complete a quick purchase and leave. Anyone who has shopped in an electronics store with children understands how challenging that can be. I was told I needed to add items to reach the $25 threshold. We walked around and picked up a small Lego item, only to find our subtotal was still about 50 cents short. I was again told to find additional merchandise. I expressed that this felt like poor business practice, considering I was trying to spend less than the promotional amount given to me. The manager responded that he “agreed and disagreed.” Frustrated but trying to comply, I went back and added a pair of Sony wireless earbuds priced at $69, along with the original items. I returned to the register and stated that I had now exceeded the required amount. At that point, instead of completing the transaction, the manager became visibly annoyed, refused the sale entirely, and told my family and me to leave the store. He even threatened to call security, stating: “At this time I am rejecting your business.” The entire experience was humiliating, unnecessary, and deeply unprofessional. I was attempting to use a clearly advertised benefit of the store’s credit card. Instead, I was made to repeatedly walk the store with my family to meet an undisclosed requirement, only to ultimately be refused service. As a result, I will no longer shop at this location and will be closing my Best Buy Visa account, even if it temporarily impacts my credit. As part of a strong military community, I will be directing my business toward more local and military-friendly establishments. Watertown Best Buy — you didn’t reject my business. I am rejecting yours.

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