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Brand Certified

Verizon

4.8
(639 reviews)

Business Details

(315) 220-8350

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Waterloo’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Waterloo connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
2454 State Route 414, Waterloo, NY
13165, United States

Hours

Reviews

4.8
639 reviews
5 stars
573
4 stars
32
3 stars
7
2 stars
8
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of the staff, particularly highlighting individuals like Andrew, Myles, and Will for their exceptional service.

Long Wait Times

Several reviews mentioned long wait times for service, with some customers leaving without assistance due to delays.

Pricing Concerns

Customers expressed dissatisfaction with high prices for accessories and additional charges that were not clearly communicated during transactions.

Mixed Experiences

While many customers had positive interactions, some reported negative experiences with specific staff members and issues with service quality.
  • BS
    Bryan Shumway
    Jan 27, 2026
    1.0
    Check you plan when you get home. Went in to upgrade my smart watch and the guy that helped me enrolled me into 2 different things without my knowledge or permission. Noticed them on the Verizon app when I went to check the status of my watch purchase. I am not very happy.
  • CC
    Coach
    Dec 30, 2025
    1.0
    If I could put a 0 I would. I went into the store this afternoon. Anthony asked if he could help me. The phone was purchased at this store Nov 28. This was Dec 30. He said too bad it is over 30 days. The camera would turn gray when lifting to take a picture. He reset the phone and now it is all screwed up. He said go to Apple. I asked him to help me with car play. He asked what kind of car I had. I told him Toyota and he said go to Toyota for help. This guy was unbelievable. I can’t believe he was hired there. Last time in that store for me.
  • IM
    Izariah Martin
    Sep 4, 2025
    5.0
    Super good customer service. We had a few issues and Josh was very helpful with figuring it out, highly recommended 😃
  • EP
    emily pahira
    Sep 4, 2025
    5.0
    Go see Ron and give him all your business. Phenomenal customer service and he went above and beyond to help me with my phone. He should get a raise.
  • EE
    Elizabeth
    Sep 6, 2017
    5.0
    Great help with isueanxw claim

Frequently Asked Questions About Verizon

Where is the Verizon store located?

The Verizon store is located at 2454 State Route 414, Waterloo, NY 13165.

What are the operating hours of the Verizon store?

The store is open Monday to Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 5:00 PM.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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