Best Buy

Reviews

• KW

  Kurt Weinstein

  5 days ago
  1.0
  I purchased a phone on 10/3. I was uncertain about the purchase and was not going to be in town for long. I was hesitant on spending $1500 on an expensive phone with only a 14-day return policy, because I was in the midst of traveling and wouldn't be able to return. I was told REPEATEDLY, confirmed multiple times by the sales rep, that signing up for the My Best Buy membership ($50) would extend the return policy to 60 days, and I could return it at any Best Buy location. I attempted to return the phone at a different store later, after about 40 days, and was told that the return policy is only 2 weeks on phones... So I was lied to. I am now out $1500 going into the holiday season when I decided I want something cheaper. I have been attempting to get this corrected. My local store said they couldn't help me, and I should call corporate. I called corporate and was told they couldn't do anything because it was purchased in the store, and I should call the store. I called the store... And got connected to corporate. I requested to speak to a manager, was told she would be in and call me back "in two hours" -- and now, 4 hours later, have received no call. I attempted to use the chat feature online. I was told they could not help, and I should go speak to the manager of the original store -- this one, in Victor NY. I live 2000 miles away, and I can't make it to the store. Spoke to a supervisor. Spoke to the supervisor's supervisor. Was told the best they can do is request a callback from the original store that I purchased from, which would be completed "within 4 hours." I requested email confirmation, a way to return to speaking with management, SOMETHING -- and got nothing. Now, 4 hours later, I still haven't received a call. I am beyond upset, because this entire situation stems simply from a Best Buy employee giving me blatantly false information, and now I'm being given the run-around trying to find someone, ANYONE, who can help me make this right. I would advise against shopping at Best Buy; their employees clearly aren't well-informed, and their customer service/support is severely lacking. Edit: I reached out to Best Buy via the channels provided and was given the answer (apparently from the "corporate office") that they are able to refund the My Best Buy membership ($50) but are not able to facilitate a return for the phone, meaning I am still out more than $1600 based on false information provided to me by a Best Buy employee. It has been about 24 hours and I have not received a call from the original store as planned. This has been perhaps the most disappointing experience I've EVER had as a customer of ANY establishment.
• MC

  mike c

  Nov 16, 2025
  5.0
  This is the best Best Buy in Rochester for customer service
• DP

  Denise Peters

  Nov 10, 2025
  5.0
  Just had Felix (Geek Squad) look at my computer. Great customer service, polite, and informative.
• SI

  Scott Fleming II

  Nov 10, 2025
  5.0
  Me and my brother stopped in to pick up a new graphics card after mine stooped working one of the employees Josh H. helped us out a lot by helping me find a graphics card that one suit my needs and get me back up and gaming he spent a lot of time seeing what i played most and pointed me in the right direction also helped me find a bigger pc case to get me better air flow along with helping my brother find a new controller and headset for his computer he was super knowledgeable about building computers 10/10 best experience and a big thank you to Josh H for the help defiantly will be back thanks to him
• KC

  Koop C

  Nov 4, 2025
  5.0
  BB is the best place to get your electronics- no pay by commision- they don't care what you end up buying, just give you all the info, straight-up !

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