Best Buy

Reviews

• BB

  Brandon

  1 day ago
  5.0
  I was assisted by Josh who was very helpful and knowledgeable. However I will say the store credit terms and conditions do need some revamping and made more clear when signing up for a card. How you actually utilize the store credit is very unintuitive
• RH

  Robbie Hatfield

  6 days ago
  3.0
  Still disappointed they no longer have physical media, and a lot of their electronic accessories seem steeply overpriced compared to other retailers
• BB

  Brianna Bernhardt

  Dec 22, 2025
  5.0
  Jake, Alyssa, and Josh were the nicest, most helpful and patient people working out our issues and setting us up with a new PC. Thank you guys!
• CK

  Chris Kazacos

  Dec 4, 2025
  1.0
  I had a disappointing experience with Best Buy’s appliance delivery service. Unfortunately, it felt anything but customer-centric. The delivery was originally scheduled, per their tracking app, for 1:18 p.m., but they didn’t arrive until about 2:25. There had been a light dusting of snow and a very thin layer of ice developed overnight in a few spots on the driveway. When they arrived, the driver said he needed to call his supervisor because the surface might not be safe. That was understandable. Safety comes first. I told him I'd spread some salt. I immediately spread salt and cleared the thin patches of ice. Within five minutes, the path was clear. However, while the driver was on the phone with his supervisor, the delivery was cancelled. Even though the ice was gone, he told me it was “too late” and that there was nothing he could do. He also mentioned that the porch needed to be cleared, but it only had a dusting of snow, not ice, which would have been cleared in no time with salt. What made this worse was the effort I had already gone through: dismantling part of a cabinet and kitchen island to make space, emptying all the food inside and spending money on ice. Despite all that preparation, the earliest they can now reschedule is 12 days later, which feels unreasonable for a situation that could have been resolved in minutes. A company that truly cares about customers would have: Waited a few extra minutes to confirm the area was safe before cancelling. Or gone on to their next stop and returned later the same day once conditions were fully clear. Or provided an expedited reschedule, not nearly two weeks later. When I asked the driver if it could be delivered the next day, he seemed to reassure me that it could. In hindsight, that clearly wasn’t true and it felt like an easy way to end the conversation. This entire situation could have been handled with a little flexibility and common sense.
• CM

  Cat Monahan

  Nov 22, 2025
  1.0
  My wife and I stupidly thought it would be a good idea to order a TV through Amazon to pick up here. Lesson learned without even having to step foot into this place. My wife got an email that she would have to be the one to pick it up with a government issue ID. My wife is disabled so she wouldn't be able to do that and I was originally going to pick it up on the way home from work but when she saw that, she let me know. I called to see if I could still pick it up and was told that she would have to do it. I explained that she was disabled and they said we could update the pick up person through Amazon and I told them that we couldn't, the Amazon app wouldn't allow her to add any pick up person. So now we get to wait until they decide to refund us our money back. Absolute waste of time and definitely seems ableist at this point. I had access to the order information, but that didn't matter clearly so yes, I hung up on the person who couldn't help us at all. Edit to add: the automated response by the "owner" was as useless as this whole experience was and just goes to show that they don't care if a person is disabled. Thanks for the crappy response!

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