Apple Eastview

3.8
953 reviews
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Business Details

7979 Pittsford-Victor Road, Victor, NY
14564, United States
(585) 421-6070
https://www.apple.com/retail/eastview
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About

Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Eastview
7979 Pittsford-Victor Road, Victor, NY
14564, United States

Hours

Reviews

3.8
953 reviews
5 stars
524
4 stars
137
3 stars
67
2 stars
39
1 star
186

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including rude staff and long wait times.

Sales Pressure

Several reviews mentioned aggressive sales tactics, with staff focusing more on selling new products than addressing customer issues.

Technical Support

Customers expressed frustration with the Genius Bar's inability to resolve technical issues, often suggesting purchasing new devices instead.

Staff Knowledge

While some employees were praised for their helpfulness and knowledge, others were criticized for being dismissive or unhelpful.

Appointment Issues

Customers frequently noted problems with appointment scheduling, including long waits despite having appointments.
  • AA
    Adam
    5 days ago
    2.0
    It’s a long drive to get here and you cannot talk to an Apple Store worker on the phone. All the calls are outsourced to overseas call centers. Shocked by little they invest in customer care for how expensive the products are.
  • AY
    Asa Yagami
    Nov 5, 2025
    1.0
    Customer service equals zero
  • NF
    Nick Fedrau
    Oct 25, 2025
    5.0
    upgraded my phone to an iPhone and they were very helpful in getting everything switched over from android
  • JR
    Jazmin R
    Oct 22, 2025
    5.0
    Raphael at the Genius Bar was amazing! He was knowledgeable and efficient and I’m very grateful for his help!
  • JH
    James Henderson
    Oct 12, 2025
    1.0
    I was curious about giving Apple a try since I've been an android user forever. I went to the Apple store and was asked if I had and appointment (to shop?) and had to wait 15 minutes to talk with someone. The representative asked for my phones information I have for trade in (1 year old with a $950 MSRP) and she told me Apple would not offer me anything for my phone and that I should stick with Samsung since that's what I know and I wouldn't really like the IPhone anyways. I was super confused and thrown off as to why they wouldn't at least tell me how much a phone would be, show me the phones features, or even try to sell me a phone. If you are an Android user, don't waste your time they dont want your business 🤷.
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Frequently Asked Questions About Apple Eastview

What products can I find at the Apple Eastview store?

Apple Eastview offers a variety of Apple products including iPhone, Mac, Apple Watch, and iPad.

What services does the Apple Eastview Genius Bar provide?

The Genius Bar at Apple Eastview offers technical support and repair services for Apple products.