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Brand Certified

Verizon

4.4
(498 reviews)

Business Details

3705 W Genesee St, Syracuse, NY
13219, United States
(315) 484-5881

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Syracuse’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Syracuse connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
3705 W Genesee St, Syracuse, NY
13219, United States

Hours

Reviews

4.4
498 reviews
5 stars
390
4 stars
39
3 stars
13
2 stars
11
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees like Malik, Brian, and Tim.

Efficiency

Numerous reviews highlighted the quick service and efficient processes, with customers often being in and out of the store in a short time.

Mixed Experiences

While many had positive experiences, there were also complaints about rude staff and poor service, indicating inconsistency in customer interactions.

Product Knowledge

Customers appreciated the staff's ability to explain products and services clearly, helping them make informed decisions.

Store Environment

The store was generally described as clean and organized, although some noted issues with stock availability.
  • MS
    Mike Sturgeon
    Feb 11, 2026
    5.0
    Quick service and excellent agent. Very understanding and patient. Quickly resolved all my issues.
  • TD
    Tom Darlington
    Feb 8, 2026
    1.0
    These guys granted administrative privileges to an account member, without the permission of the current admin! They totally dooped my elderly father for a lot of money. Took hours on the line with corporate to fix this
  • EH
    Emily Hunt
    Jan 31, 2026
    5.0
    Dakota was amazing in helping me purchase my new iPhone. He was attentive, incredibly patient, and took the time to answer all of my questions without ever making me feel rushed. He was easy to get into contact and communicate with and helped me find the best possible deal. Kenny was also super helpful and supportive. Overall, a great experience thanks to them!
  • SS
    san seen
    Jan 5, 2026
    5.0
    Just got my new Apple Watch Ultra 3!!! The boys here at Verizon in Fairmount. I was in and out in 30 minutes with my new watch and a lower bill!!!! They don’t play around!!! If you need a new device, COME HERE!!’
  • RR
    Robertino
    Sep 24, 2025
    5.0
    I needed to change cell providers because of dropped calls. Mr. Ibrahim patiently helped me to get the best plan with the best coverage as well as setting up new phones. He also helped me reduce costs without compromising coverage. Great experience.

Frequently Asked Questions About Verizon

What services does the Verizon store at 3705 W Genesee St offer?

The Verizon store offers wireless sales, help upgrading smartphones, Verizon plans, accessories, exclusive services, bill payments, and promotions.

What brands of smartphones can I find at this Verizon store?

You can find smartphones from Apple, Samsung, Motorola, Google, LG, HTC, and Asus.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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