Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Syracuse’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.5
492 reviews
5 stars
387
4 stars
38
3 stars
13
2 stars
11
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, patience, and professionalism, particularly highlighting individuals like Tim, Malik, and Brian.
Efficiency
Customers frequently noted quick service and efficient problem resolution, often completing transactions in under an hour.
Mixed Experiences
While many reviews were positive, there were notable complaints about poor service and rude staff from some customers, indicating inconsistency in customer experiences.
Product Knowledge
Several reviews highlighted the staff's knowledge about products and plans, helping customers make informed decisions.
Store Environment
The store was generally described as clean and organized, although some customers mentioned issues with stock availability.
- SSsan seenJan 5, 20265.0Just got my new Apple Watch Ultra 3!!! The boys here at Verizon in Fairmount. I was in and out in 30 minutes with my new watch and a lower bill!!!! They don’t play around!!! If you need a new device, COME HERE!!’
- RRRobertinoSep 24, 20255.0I needed to change cell providers because of dropped calls. Mr. Ibrahim patiently helped me to get the best plan with the best coverage as well as setting up new phones. He also helped me reduce costs without compromising coverage. Great experience.
- EGEmily GrinnellSep 11, 20255.0Sean Egbert was very kind and helpful when we had an issue with one of our phones. Great customer service from him, thanks again.
- AVAndrii VavryniukAug 26, 20251.0Tim Upham Horrible manager blocked my work number Because of which I lost one working day because he said that everything works and I can use it and when I came back he said that the number does not work, you can say that they put me on hold and refused to help solve the problem This is horrible customer service, I don't recommend it to anyone.
- GPGrouchy ProspectorAug 6, 20255.0Appreciate Mr.Ibrahim getting me out of a sticky situation that others had struggled with. I'm happy to be with Verizon.
Frequently Asked Questions About Verizon
What services does the Verizon store at 3705 W Genesee St offer?
The Verizon store offers wireless sales, help upgrading smartphones, Verizon plans, accessories, exclusive services, bill payments, and promotions.
What brands of smartphones can I find at this Verizon store?
You can find smartphones from Apple, Samsung, Motorola, Google, LG, HTC, and Asus.
What are the operating hours for this Verizon location?
The store is open from 9 AM to 8 PM Monday through Saturday, and from 10 AM to 5 PM on Sundays.
Does this Verizon store require an appointment for visits?
No, appointments are not required to visit this store.
What payment options are accepted at this Verizon store?
The store accepts American Express, Discover, MasterCard, and Visa credit cards.
Are there options for picking up purchases at this Verizon store?
Yes, customers can use in-store pickup and curbside pickup services.
How can I contact the Verizon store for customer service?
You can call them at +1 315-484-5881 or email CustomerService@cellularsales.com.
What nearby dining options are available around the Verizon store at 3705 W Genesee St?
Nearby dining options include Stella's Diner, Pizza Hut, and Carol's Polar Parlor (an ice cream shop).
Are there convenient banking services near this Verizon location?
Yes, nearby banking services include M&T Bank and Empower Federal Credit Union, which are convenient for financial transactions when visiting the area.
What nearby entertainment or recreational spots are close to the Verizon store?
Fairmount Glen Miniature Golf is nearby and can be a fun activity before or after your visit to the store.