Business Details
1 Destiny Usa Dr, Syracuse, NY
13204, United States
Certified by Verizon • Feb 22, 2026
(315) 701-4720
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/new-york/syracuse/destiny-usa-mall-289090
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Syracuse for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.5
279 reviews
5 stars
145
4 stars
23
3 stars
22
2 stars
14
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with many praising helpful staff while others report rude or unhelpful interactions.
Staff Knowledge
Some customers found staff to be knowledgeable and helpful, while others experienced confusion and misinformation.
Wait Times
Several reviews mention long wait times and inefficient service, leading to frustration among customers.
Sales Practices
There are complaints about aggressive sales tactics and upselling, with some customers feeling misled about charges and promotions.
Store Environment
The store layout and cleanliness received positive remarks, but some customers noted issues with staff engagement and attentiveness.
- KVKing VibeFeb 7, 20265.0EXCELLENT HELP! Caring, supportive, and awesome down to earth staff who ensures that everything is alright and working. Had a pleasure with them helping me with a simple device issue on my phone(s). Definitely recommend coming in for some device support or even coming in for their nice phone sales.
- WSWanda SpiveyJan 22, 20265.0Josh was my rep he was super helpful and answered all my questions
- XHXh2001 HDec 14, 20255.0I had an excellent experience at the Verizon store at Destiny USA. Mario worked tirelessly, professionally, and with incredible patience to help me resolve an issue that I had been unable to fix over the phone for the past two days. They stayed with me for nearly two hours, communicating directly with Verizon’s tech support on my behalf and making sure everything was handled correctly. Thanks to their dedication and persistence, I was finally able to get my phone number back. I am extremely grateful for the outstanding customer service and support. Big thumbs up to this team — truly above and beyond!
- MSmatt stedingDec 1, 20251.0Worst customer experience I have had in a very long time. Came to ask a simple question, was completely ignored for 45 minutes and then told to call an 800 number. Won't be looking for help here anytime soon
- JHJake HarringtonNov 18, 20255.0Had a great experience today in and out with my new phone in about a half an hour or so. Kiernan was my rep, I may have spelled that wrong but he was very knowledgeable and made it very easy. I told him my issue and he had a no brainer resolution for me.
Frequently Asked Questions About Verizon
What are the Verizon store hours at Destiny USA in Syracuse?
The Verizon store at Destiny USA in Syracuse is open Monday to Thursday from 10 AM to 8 PM, Friday and Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 6 PM.
Can I buy the latest smartphones like the iPhone 15 and Samsung Galaxy S23 at this Verizon store?
Yes, the Verizon store offers the latest 5G smartphones, including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23 models.
What delivery and pickup options does Verizon offer for online orders?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
How can I schedule an appointment at the Verizon store?
You can schedule an in-store appointment through the Verizon website or by using the My Verizon app available on the Apple App Store.
What types of products and services are available at the Verizon store in Syracuse?
The store offers mobile plans, wireless internet plans, voice plans, and sells business cell phones, tablets, laptops, and mobile hotspots.
What payment methods does Verizon accept at this location?
Verizon accepts payments by check, debit cards, and mobile NFC payments. Cash-only is not required.
Which nearby stores can I visit for clothing after shopping at Verizon?
Nearby clothing stores include Aerie, LOFT, Garage, Anthropologie, Abercrombie Kids, Ardene, Aéropostale, Rainbow Zen, and Soma Intimates.
Are there any nearby entertainment or hobby shops close to Verizon at Destiny USA?
Yes, GameStop, thinkgeek, Otaku house, and Hallmark Christmas Treasures are nearby stores offering video games, toys, and hobbies.
Where can I find nearby beauty salons or services near the Verizon store?
Nearby beauty salons include Brow Studio 7 and Rachel's Threading Art, offering beauty, spa, and tanning services.
What nearby stores can I visit for gifts or specialty items after visiting Verizon?
Papyrus, Around the World Imports, and Syracuse's Original Carmelcorn Shoppe are great options for gifts, candy, flowers, and specialty treats nearby.
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Certified February 22, 2026Yext Knowledge Graph
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