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VeterinariansVeterinary Clinics & HospitalsPet GroomingPet Boarding & Kennels
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
Hours
Reviews
4.3
355 reviews
5 stars
243
4 stars
47
3 stars
15
2 stars
13
1 star
37
What are people saying?
AI-generated from recent customer reviews
Staff Quality
The staff is frequently described as caring, professional, and compassionate, with many customers expressing gratitude for the attentive service provided.
Communication
While many reviews praise the staff's communication skills, there are notable complaints about poor follow-up and scheduling issues, leading to frustration among some customers.
Care Quality
Overall, many customers report positive experiences regarding the quality of care for their pets, although there are serious concerns raised about misdiagnoses and treatment delays.
Pricing Concerns
Several customers expressed dissatisfaction with the pricing, describing it as high and feeling pressured into unnecessary treatments or tests.
Appointment Availability
Customers have reported long wait times for appointments, with some unable to secure timely care for urgent issues, leading to the need to seek alternative veterinary services.
- ACAndy CsermakOct 14, 20255.0The staff was caring,helpful and professional
- DDDaniel DoneySep 27, 20255.0Friendly and professional staff
- SSStephen SwartzSep 4, 20255.0The doctors and techs here are skilled and compassionate. They diagnosed my cat's hyperthyroid and also discovered the link between hip arthritis and UTI. My cat was doing better than ever in under a month of treatment. I will always be thankful to them for improving her quality of life.
- DBDiana BennettAug 26, 20255.0They are the most friendly people when it come to my fir baby. Would recommend them to anyone that wants to take care of your own fir baby.
- CCChristineJul 4, 20251.0I took my 21 year old fur babie there to be euthanized and first let me say the vet is each was amazing he was the only one who showed any compassion. When I asked the vet about what happens after wards he laughed in my face about little baby body bags they put the animals in so yes I quickly switched vets and will never bring another pet there. My poor Smokey deserved better but thank you vet tech for being their for me and I wish I knew your name.
Frequently Asked Questions About Shop City Animal Hospital
What is the address of Shop City Animal Hospital?
Shop City Animal Hospital is located at 105 Shop City Plaza, Syracuse, NY 13206, US.
What are the operating hours of Shop City Animal Hospital?
Shop City Animal Hospital is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
What veterinary services does Shop City Animal Hospital provide?
They offer a wide range of services including advanced care, allergy relief, diabetes treatment, diagnostics, diet and nutrition, disease treatment, flea and tick control, general care, heartworm treatment, internal medicine, prescriptions, parasite control, wellness exams, physical exams, preventive care, spay and neuter, vaccines, and weight loss programs.
Is Shop City Animal Hospital affiliated with any professional associations?
Yes, Shop City Animal Hospital is affiliated with the American Animal Hospital Association (AAHA).
Does Shop City Animal Hospital offer any promotions for new clients?
Yes, new clients can click for a Free First Exam coupon available on their website.
How can I contact Shop City Animal Hospital?
You can reach Shop City Animal Hospital by calling their local phone number at +1 315-433-1155 or their main phone at +1 315-849-4441.
Where can I find Shop City Animal Hospital online?
You can find more information on their website at https://vcahospitals.com/shop-city and their Facebook page at https://www.facebook.com/469418129807461.
What nearby food options are available around Shop City Animal Hospital?
Nearby dining options include Shop City Catering, Madeline's Spanish Restaurant, Erich and Mickey's Good Time Saloon, McDonald's, Dunkin', and APlus at Sunoco coffee shop, providing great choices before or after your visit.
Are there nearby retail stores near Shop City Animal Hospital for shopping convenience?
Yes, nearby retail stores include Dollar Tree, Factory Direct Furniture & Mattress, PTL Asian Grocery Store, Shop City Wine and Liquors, Verizon Wireless Retailers, Cricket Wireless, and Empire Visionworks, allowing you to combine errands conveniently.
What transportation or service locations are near Shop City Animal Hospital to assist in visiting?
Nearby service locations include UPS Access Point (shipping center), LibertyX Bitcoin ATM, Western Union for money transfers, Sunoco gas station, Empire Tire & Brake, and Rite Aid pharmacy, which might be helpful for your visit or errands.