Apple Syracuse

Reviews

• KI

  Kemal Ispirli

  1 day ago
  1.0
  “Mike” the manager thinks that sales will increase if sales reps interrupt customers having a conversation, repeatedly until the rep get an answer to “have you been helped?” 2025/11/22 5:30pm
• AB

  Aleksandra Blood

  1 day ago
  5.0
  Excellent customer service
• MC

  Mauricio Cortes

  Nov 14, 2025
  1.0
  Came to get a battery replacement 1hr and 20 min before closing time and I was lectured on why I arrived late. Didn’t get any help.
• NP

  Nicole Pacheco

  Oct 29, 2025
  5.0
  This store is better than the one in The Bronx. They had people that actually knew the products and services they were selling. Would definitely return to this store.
• JJ

  Jeff

  Sep 26, 2025
  1.0
  This is the worst Apple Store I have visited ever. I arrived here to pick up my brand new iPhone 17 Pro Max which I pre-ordered. I was fine until I saw my brand new phone box was intensively scratched and dirty with the sealing stickers on the back of the box already peeled off... An employee there said as if it is not a big deal that another worker back in the genius bar intentionally opened it to check if my phone was okay since the box was damaged and dirty. They didnt even asked me whether it is okay for them to peel it off. They just picked my phone up somewhere in their storage, and then peeled it off and opened the box to do so called "visual inspections" prior to showing the product to me. I became speechless of the fact that their face never showed any apologies and that they just dont care because it's not their phone. Customers like me have the due right to enjoy the whole unpacking experience, but someone back in the bar already took that opportunity from me without my consent. I dont know who in the world would sell this kind of used-like brand new expensive phone in a crappt condition to their customers, which implies that poor outer condition of the product might not be the store workers' fault (it might be logistics personnel's fault), but it is employees' responsibility and professionalism to sincerely apologize to their customers first for this such disappointing and very unpleasant experience. On top of that, they said my refund date will expire on the date 2 weeks from when I pre-ordered it instead of when I received it hahaha. I had to search the return/refund policy in the OFFICIAL apple website to show and read word by word to them to say this is not right. And then they extended the return date to a month from my receival. Isn't this crazy? I asked for a replacement and they said they dont have any more stock for my product. I got out of that store with my brand new phone in the crappy dirty box, and returned it to the apple online, not this disagreeable and unprofessional store. I had to encounter and deal with very unkind employee here at Apple Syracuse a year ago when my Airpod pro 1 was not working properly. Considering my comprehensive experiences here, it is definitely a NO-GO-ZONE for anyone who wants to repair or buy any apple products with no offense. I would recommend just go to other Apple Stores if you want to be happy with buying your new products, which absolutely is the feeling that must be guaranteed to customers. But if you are okay and indifferent to any of these, it is your decision to go here and possibly experience very bad and unkind service.

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