Jericho Animal Hospital

Reviews

• CN

  Christina Nawabi

  Nov 15, 2025
  1.0
  Every time I come here I feel super judged because comments are made about my decisions about my pet. My cat has been getting sanitary shaves occasionally since he was little bc he has poop issues and doesn’t groom well. It was always covered under care club, never had to pay more. And it was told to me it was under care club with no additional charge. Today my poor baby was having bloody diarrhea (thank god he is ok) and today I took him in and asked for a sanitary shave because I wasn’t able to get the blood and poop off with wipes, and I don’t want to need to bathe him if it happens again. They told me today I had to pay for the sanitary shave even though I never was told it wasn’t covered. When I brought up I thought it was unfair to charge me for a service that has always been covered, they said something along the lines of “it’s a medical facility you should expect to pay” - but I have been paying every month for care club and didn’t know a service randomly wouldn’t be covered one day?? Then she proceeded to tell me he “didn’t need” the sanitary shave anyway and it just made him so upset, in a judgmental manner as if my decision was harmful to my animal. And in all the times he’s had sanitary shaves, I’ve never been told he was unhappy. But isn’t me needing to bathe my cat multiple times bc of bloody diarrhea worse? I love my animal and making me feel like I made the wrong decision was not necessary. Ultimately, they waived the fee, which I do appreciate, but it was an extremely unpleasant encounter. In my opinion, if a service is not covered, that should be told to the patient upfront. I will not be returning.