Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Staten Island, NY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
278 reviews
5 stars
221
4 stars
11
3 stars
6
2 stars2
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, helpful, and patient, with specific mentions of employees like Elsa, Vincent, and Ernesto.
Negative Experiences
Several reviews highlighted poor customer service, including rude staff, long wait times, and issues with billing and fees.
Store Environment
Some customers noted the store's cleanliness and organization, while others reported issues with accessibility and signal inside the store.
Sales Practices
There were complaints about aggressive upselling and unexpected fees, leading to dissatisfaction among some customers.
- SBSean BouDec 13, 20255.0Ebaad was engaging knowledgeable and extraordinarily patient and helpful
- JSJohnTards Dark Brandon ShirtNov 23, 20255.0Very knowledgeable & expedient service. I was in and out in 12 minutes. Phone uploaded and operable out the door! Vincent was good at explaining everything new, going from an iPhone 12 to a iPhone 17 pro. Couldn’t have been more seamless! I’m a long time Verizon customer.
- KPKatherine PittiNov 21, 20255.0Fantastic service
- XTxinghua tanNov 9, 20251.0This is the worst store I've ever been to! There's no cell phone signal inside the store. You have to connect to their Wi-Fi to conduct any transactions. The staff are rude and work very slowly.
- JDJames DoyleOct 29, 20255.0Had a shipping dilemma with a new phone. The other store on Richmond Ave did nothing to help look into it so I came here. Dealt with Vincent and experienced much better customer service. He took the time to call Verizon with me there and stayed on the phone with them until it was sorted. This store is the move. I’ll never go back to the other store again.
Frequently Asked Questions About Verizon
Where is the Verizon store located in Staten Island?
The Verizon store is located at 2655 Richmond Ave, Ste 1310, Staten Island, NY 10314.
What are the operating hours of the Verizon store in Staten Island?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
What products can I find at the Verizon store in Staten Island?
You can find smartphones, tablets, wearable devices, home phone replacement, mobile broadband, audio accessories, cases, power accessories, laptops, SIM cards, and more.
Does the Verizon store in Staten Island offer in-store pickup?
Yes, in-store pickup services are available at this location.
Which wireless brands does the Staten Island Verizon retailer carry?
The store carries Verizon Wireless, Samsung, Apple, Motorola, Google, and accessories brands like Casemate, Otterbox, PureGear, and others.
What payment options are accepted at the Verizon store in Staten Island?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon store in Staten Island support recycling electronics?
Yes, this Verizon location offers electronics recycling services.
Are there any nearby eateries where I can eat before or after visiting the Verizon store?
Yes, you can visit nearby places like Applebee's for casual dining, Crepes Du Nord for French cuisine, KFC for fast food, Starbucks for coffee, or Charleys Philly Steaks for cheesesteaks.
Are there other mobile phone stores near the Verizon retailer in Staten Island?
Yes, nearby mobile phone stores include T-Mobile and Cellaxs Phone Repair, which also offers repair services.
What nearby shopping options are close to the Verizon store in Staten Island?
You can explore nearby stores like Call It Spring for shoes and fashion accessories, UNIQLO for clothing, Lovisa for jewelry, and Swarovski for fashion accessories and jewelry.