Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Staten Island, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 658 Forest Ave.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.9
449 reviews
5 stars
432
4 stars4
3 stars3
2 stars1
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff, particularly Sincere, Rich, and Anthony, for their exceptional service and willingness to go above and beyond.
Knowledgeable Staff
Many reviews highlighted the staff's expertise and ability to address customer concerns effectively, making the experience smooth and informative.
Efficiency
Customers appreciated the quick service and efficient handling of transactions, with many noting how fast their issues were resolved.
Friendly Atmosphere
The store was described as having a welcoming and friendly environment, with staff members being personable and engaging.
Problem Solving
Staff were recognized for their problem-solving skills, particularly in transferring data and resolving technical issues.
- ADArielle Dumornay1 day ago5.0Great service, quick, efficient and very helpful! Many thanks to Thomas and Brandon for their help on an easy transition from one phone to another!
- TDTijani DassinNov 13, 20255.0Anthony was kind,respectful,intelligent and caring about our device care and making sure we had the best customer service experience possible. We are thrilled with the new phone and the experience was absolutely fantastic. Thank You Anthony!
- EJExplicit JawnNov 6, 20255.0I don’t usually leave reviews, but my experience with my Verizon rep truly deserves one. From the moment I walked in, they treated me like more than just another customer — they treated me like a person. They listened to what I actually needed instead of just trying to make a sale, and went above and beyond to make sure I got the best deal possible. What really stood out was their patience, honesty, and how genuine they were. It’s rare to meet someone in sales who truly cares about helping you, not just closing a deal. They walked me through every step, answered every question, and made the whole process stress-free. You can tell they take pride in what they do, and it shows. If every rep had this level of dedication and kindness, customer service everywhere would be on another level. I left not only with a great plan and new phone, but with real appreciation for how they handled everything. Thank you sincere !
- KHKwynn HoganNov 6, 20255.0Really incredible customer service! I had an issue with my phone where it just stopped working. Anthony and Sincere went above and beyond to help me remedy the issue and set up my new phone despite issues with Find My iPhone sign in. Thank you to them both!!!
- PAprincess alíNov 1, 20255.0I had a great experience at this Verizon store! Sincere helped me get a new phone, and he was amazing. He was super helpful, patient, and made the whole process really easy. Definitely recommend asking for him if you visit!
Frequently Asked Questions About Verizon
What is Wireless Zone, Verizon Authorized Retailer in Staten Island known for?
Wireless Zone is your one stop shop for smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service, offering Verizon network coverage including 5G service for consumers and businesses.
Where is Wireless Zone, Verizon Authorized Retailer located in Staten Island?
It is located at 658 Forest Ave, Staten Island, NY 10310, USA.
What are the store hours for Wireless Zone, Verizon Authorized Retailer?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Does Wireless Zone, Verizon Authorized Retailer offer in-store pickup?
Yes, they offer in-store pickup for products.
What types of products are available at Wireless Zone, Verizon Authorized Retailer?
They offer smartphones, tablets, wireless devices, cell phones, smart accessories, phone cases, screen protectors, charging cables, wireless chargers, Bluetooth headphones, internet devices, and more.
What brands can I find at Wireless Zone, Verizon Authorized Retailer?
They carry brands such as Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, Lifeproof, JBL, Jabra, and many others.
Can I schedule an appointment or check deals online for Wireless Zone?
Yes, you can schedule appointments at https://wirelesszone.com/appointments/ and view today's best deals at http://wirelesszone.com/offers/.
Is Wireless Zone connected to Verizon's official app?
Yes, they support using the My Verizon app available on the Apple App Store for scheduling and account management.
What nearby places can I visit around Wireless Zone at 658 Forest Ave?
Nearby places include City Cards & Collectibles, Suzanne's Fashion Corner, Forest Avenue Business District, Bement Shoe Hospital, and several restaurants like Duffy's and Supreme Burger Company Staten Island.
How can nearby businesses like Chase Bank and Forest Creative Nail be useful when visiting Wireless Zone?
When visiting Wireless Zone, you can conveniently visit nearby Chase Bank for financial services or Forest Creative Nail for beauty treatments, making it easy to combine errands or enjoy personal care near your wireless shopping experience.