Business Details
About
VeterinariansVeterinary Clinics & HospitalsPet GroomingPet Boarding & Kennels
At Staten Island Animal Hospital, we focus on delivering top-notch care to the pets and families we're honored to serve. Our team shares a commitment to providing exceptional service, compassion, and expertise to create a nurturing environment where your pet feels at home.
Our full-service veterinary care includes a top-of-the-line wellness program, advanced dentistry, diagnostic imaging, including ultrasound and hands-free radiology, soft tissue surgery, and same-day and drop-off services.
Our doctors and staff take the time to understand your pet's unique needs, whether it's caring for a new puppy or kitten or supporting seniors through life's transitions. We deliver the same love, care, and attention that we do to our own furry friends.
Location
Staten Island Animal Hospital
640 Willowbrook Road, Staten Island, NY
10314, United States
Hours
Reviews
4.3
190 reviews
5 stars
141
4 stars
14
3 stars
5
2 stars
3
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, caring, and knowledgeable, although some reported negative experiences with communication and responsiveness.
Quality of Care
While some reviews highlighted excellent care and compassion for pets, others raised concerns about misdiagnoses, rushed examinations, and perceived negligence.
Pricing Transparency
Several customers expressed dissatisfaction with unexpected charges and perceived deceptive practices regarding pricing for services and medications.
Facility Cleanliness
The facility was generally described as clean and well-maintained, contributing to a positive experience for many pet owners.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing deep satisfaction and loyalty, while others reported serious concerns and negative experiences.
- PBPaul Burton2 days ago2.0I had taken our cats here for several years, but are now looking for alternatives. The place has gone downhill, possibly because of corporate (private equity) ownership. They're overpriced, short on doctors and staff, and when I tried to book our cat today to get her headcold looked at, they said they were booked for several days. Worse, their attitude was dismissive.
- ASAmenah SeedNov 8, 20253.0Very expensive. Free free visits are lies. Staff really understanding.
- CAChris AlvaradoNov 4, 20251.0The free First time pet exam is a scam. They mislead you to get you there and then try to charge you $100 for vaccines in order to get the "free" exam.
- CHCarolyn HOct 17, 20254.0🐾🐱Rabies shot done for my cat; It is for a 100$ I didn't pay for it; they do have specials on FB for first free visit❣️🐈🐾 Clean place and great doctor..check paperwork for correct record of payment before signing. And ask about payment plan if you need help paying on site for a visit🩷.
- JAJosefina AlonsoAug 27, 20251.0WARNING!!!!! I paid nearly $600 for my visit, and the vet (Tarek Hendawy) had disappeared immediately. He was not available for me to ask my questions and concerns. I had the nurse reply to my questions/concerns with "I think." I didn't pay that much money for "I think". I came for answers to my questions and concerns about my dog's well-being. But this guy couldn't care less and just gave my dog a quick check up and left the room. I thought he was gonna come back. But he never did. I didn't even come for the check-up. I came for a specific reason/concern, which I made very clear when I made the appointment. Then they force me to buy their prescription rather than allowing me to get the prescription form so I can go to the pharmacy I already go to. I asked for chewable, but they don't provide that, they said. It is so hard to give my dog pills that are not chewable. The nurse just wanted me to leave immediately after the doctor left. I thought it was a joke because that was too quick. I didn't even get to talk to the vet about my concerns. So while I was still trying to wrap my head around that, I had stupidly agreed to an ear cleaning. I had the same products they used on his ears, at home from my other vet who gave them to me. I paid an extra $50 for this. I had asked for my dogs nails to be trimmed and even that was like too much. This was the FIRST TIME I ever saw my dog hate his visit to the vet. It broke my heart to see how he was treated. My dog was always treated with gentle hands (especially during Dr. Ruderman's time). And this time was completely different. I'm sorry, but this visit really, really upset me because I didn't pay all that money and still didn't have my concerns addressed, and stuck trying to force a pill he won't accept down my dogs throat. Waste of money and my time. All this showed me was that people who work here don't care about the well-being of animals, but the money coming in. This visit really broke my heart. Please, if you really care about your dog/pet and seek a team who also do, I advise you to go elsewhere. Staten Island is filled with other wonderful Veterinarians, even better for your pocket. You want someone who offers real solutions and not prolong situations. You shouldn't have to pay this ridiculous amount and still have to watch your loved pet suffer.
Frequently Asked Questions About Staten Island Animal Hospital
What are the operating hours of Staten Island Animal Hospital?
Staten Island Animal Hospital is open Monday through Friday from 9:00 AM to 7:00 PM and is closed on Saturdays and Sundays.
What services does Staten Island Animal Hospital offer?
They offer comprehensive veterinary care including wellness exams, advanced dentistry, diagnostic imaging, soft tissue surgery, allergy relief, diabetes treatment, parasite control, vaccinations, spay and neuter, and more.
Where is Staten Island Animal Hospital located?
It is located at 640 Willowbrook Road, Staten Island, NY 10314, USA.
Does Staten Island Animal Hospital offer any promotions for new clients?
Yes, new clients can access a Free First Exam coupon through their website.
How can I contact Staten Island Animal Hospital?
You can call their local phone number at +1 718-698-1400 or their main phone at +1 347-708-5473.
What type of pet care environment does Staten Island Animal Hospital provide?
They provide a compassionate and expert environment focused on making pets feel at home and delivering exceptional service and care.
Is there a nearby veterinary or pet hospital to Staten Island Animal Hospital?
Yes, VCA Animal Hospital is a nearby veterinary hospital, which can be an alternative for pet care services in the area.
What are some nearby community services or places of interest near Staten Island Animal Hospital?
Masjid Al Wadood Staten Island NY is nearby, offering religious and community services that local customers might visit before or after their pet appointments.
Are there facilities nearby that offer diagnostic services related to pet or human health?
Quest Diagnostics, a nearby laboratory offering diagnostic imaging and testing, is close to Staten Island Animal Hospital and may be useful for complementary diagnostic needs.
What categories does Staten Island Animal Hospital fall under?
It is categorized as a Veterinarian, VCA Animal Hospital, Veterinary Clinic & Hospital, Pet Grooming, and Pet Boarding & Kennels provider.