Best Buy

Reviews

• RR

  Renad Rivera

  Dec 31, 2025
  1.0
  Servicio al cliente pésimo. Personal muy poco atento, ninguna amabilidad. Fui con mi hija y esposa recientemente y fuimos tratados muy dedpectivamente.No lo recomiendo.
• IM

  Iris Mendez

  Dec 23, 2025
  1.0
  The worst customer service my daughter and I has ever received. Her Nintendo switch stopped working properly and I was ok because I had a warranty on her Nintendo Switch. But when I get there the lady from customer service told me it had expired just three days ago., They refused to honor it . Not only that, their attitude was miserable and unhelpful. They gave me a card to explain the situation, and when I called, the service was even worse. It was like talking to an AI; there was no empathy or consideration for me as a customer, or for my daughter, who was with me in the store. They wouldn't even extend the warranty by a couple of days, even though it was the Christmas season, despite the fact that I had paid for two years of protection. Absolutely no humanity.
• NM

  Nick M

  Dec 18, 2025
  2.0
  Best Buy… What happened to you? First of all the outside looks abandoned all the lights under the canopy are out and broken. Second of all your inventory in the store is not only almost nonexistent but it’s a disaster… Very messy shelves and half empty why would I shop in a store like this? The guys on the floor are great. They really do try to help but the store is a disaster and the inventory is terrible. Management needs to step up
• ML

  Michael Lee

  Dec 7, 2025
  1.0
  I had reserved a brand-new ROG XBOX Ally X which is a highly sought after item and quickly sells out from Best Buy and waited several weeks for pickup. When I arrived at this location for pick up, the associate brought out a box that had no plastic wrap and the seal was already cut open. He insisted the item was “new,” even though the packaging clearly showed otherwise. He continued to gaslight me even with those two facts I restated to him until I asked him to open the box, and the device inside had visible fingerprints on the screen, confirming it had been used or returned. This was obviously an open-box unit being presented as new. I ended up getting a refund, but the situation was extremely disappointing. Customers should not have to argue to avoid being handed a used product when they paid for a sealed new one. Best Buy needs to address how this store handles returns and open-box items so it doesn’t happen to someone else. I had to leave without the paid item I anticipated weeks for after being gaslighted by a Best Buy employee here
• SC

  Swapnil Contractor

  Dec 3, 2025
  1.0
  Here is an entire situation, and trust me don’t go here if you have a last minute purchase. I went on Black Friday to purchase a laptop which was on deal with purchase plan over the period. After their sales reps kept insisting to apply for it, found it interesting. So long story short after comparing all features and laptops available went to ask them give me that financial options available, only to find out that they instantly declined my application. I didn’t had that much time nor I wanted to show my net worth with excellent credit score they might have ever came across. Also later I found out the finance options they were pitching me which supposedly interest free was total crap. Found an instant deal very next day with total 475$ saved. Do you research and go, don’t blindly fall for their tricks. You will definitely end up paying more.

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