Apple Staten Island

Reviews

• SL

  Sudeep Lama

  Nov 8, 2025
  1.0
  Worst experience ever in an apple store. Can management check on their employees at this location and see if they know what service means? First, Erickson the asian guy with glasses mentioned that I needed to set up just one appointment for my wife and I to get our earpods checked. Sure, waited an hour to be told by Mike the white bald technician guy that I can only get one device checked per appointment. I mentioned that his associate told us we would both get served but Mike was pretty rude about it, no apologies and just said welp I am not gonna help both of you just one of you and had a deal with it attitude. So they wanted me to wait another hour for my wife lol even when their staff gave us the wrong instruction. After at least getting one of my earpods checked, Mike he told me I had to come back in a week at the same location to pick up a new order. I asked if it could be shipped or picked up at a new location, he was pretty apathetic, didn’t offer any other alternatives, instead had a whatever not my problem attitude. Could someone not have been like hey we can get your earpods checked but we don’t have any in stock and you will need to come back in a week regardless and the wait time is an hour at least. I could have not waited an hour for nothing you know. Mentioned this to Erickson and he was like well have a great day. The fake niceness instead of trying to provide alternatives or ways to help us. Definitely never coming back to this store. Mike specially needs some training on how to talk to customers, if you don’t like a customer facing role maybe you shouldn’t work in one you know.
• TD

  tim david

  Nov 5, 2025
  2.0
  I had such a great experience at the Apple Store in the American Dream Mall! A huge thank you to Alex and Eros for their incredible patience and professionalism. I came in to purchase and set up a new iPhone, and as someone switching over from Android, I had a lot to learn. Both Alex and Eros took the time to walk me through everything, answering all my questions with kindness and enthusiasm.
• AB

  Alicia Brown

  Oct 26, 2025
  1.0
  Horrible customer service this is the second time I have gone to this store and the service is horrible, why doesn't a high end product come with better service. After spending hundreds of dollars on a phone ther is nothing like having a kid with a mullet tell you to go away. Horrible.
• FA

  Fahad Ahmad

  Oct 22, 2025
  5.0
  Ryan was awesome to deal with
• EH

  Ebone Harris

  Sep 27, 2025
  2.0
  Poor customer service they have so many workers but all they do is walking around the store doing absolutely nothing i have a 11:40am appointment and was not seen until 30 minutes later i hate coming to the apple store they need to be more organize🤦🏿‍♀️🤦🏿‍♀️

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