Business Details
About
Cell Phone Store
Welcome to R Wireless, your trusted local Verizon store in Schenectady. We offer a full range of home and mobile solutions, including Verizon Home Internet, discounted streaming bundles, and reliable device protection. Upgrade your Apple iPhone, Google Pixel, or Samsung Galaxy, and explore our selection of phones, tablets, wearables, and accessories. We also provide Business Internet, advanced phone systems, and fleet management to support local businesses. Our team includes bilingual representatives fluent in Spanish, ready to assist you. Visit or call R Wireless for expert support and the latest Verizon promotions!
Location
Hours
Reviews
4.7
473 reviews
5 stars
415
4 stars
17
3 stars
11
2 stars
8
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees like Jakob, Sarah, and Bruce.
Mixed Experiences
While many reviews highlighted excellent service, there were also significant complaints about poor customer service and high-pressure sales tactics.
Store Management
The store manager received both praise for being helpful and criticism for poor handling of customer issues, indicating inconsistency in management effectiveness.
Product Issues
Several customers reported problems with products, including billing issues and receiving incorrect items, leading to frustration.
Long Wait Times
Customers frequently mentioned long wait times in the store, which negatively impacted their overall experience.
- RSRo SNov 16, 20251.0They sold me a phone that was sub-tier I went back, told them it was hot for the three days I had it, said it was normal, called customer service ended up with a new phone and now I have three phone numbers when I actually could have just exchanged it. I’m so annoyed.
- ABAngelica BrownNov 5, 20251.00/10 Not sure if the whole staff is incompetent or just the two I had the unfortunate pleasure of dealing with. Also not sure why they intend on wasting people time sending them emails saying their order is READY FOR PICK UP just to say they DON’T HAVE IT IN STOCK ???? Honestly convinced one of the sales reps was hiding it for themselves.
- JJJohnOct 29, 20255.0Nice people
- KMKayla MorganOct 23, 20255.0Jay was so helpful! Gave me the best deal and great customer service :)
- PMPatricia MatelitzSep 26, 20255.0I've always had a good experience here. Shay and his team go well above and beyond helping me. Some places don't offer anything but sales. This store offers it all with a smile!
Frequently Asked Questions About Verizon
What products and services does Verizon Schenectady offer?
Verizon Schenectady offers Verizon Home Internet, discounted streaming bundles, device protection, smartphones including Apple iPhone, Google Pixel, Samsung Galaxy, tablets, wearables, accessories, business internet, advanced phone systems, and fleet management services.
What are the store hours of Verizon at 1790 Altamont Ave?
The store is open Monday to Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM. Special holiday hours apply on certain dates.
Does Verizon Schenectady provide in-store pickup services?
Yes, Verizon Schenectady offers in-store pickup for products and orders.
Can I get assistance in Spanish at Verizon Schenectady?
Yes, the staff includes bilingual representatives fluent in Spanish to assist customers.
What is the contact number for Verizon Schenectady?
You can reach Verizon Schenectady at their main phone number +1 518-280-1674 or the alternate number +1 518-280-2367.
Where is Verizon Schenectady located?
The store is located at 1790 Altamont Ave, Schenectady, NY 12303, USA.
What nearby places can I visit around Verizon Schenectady?
Nearby places include Pizza Hut for dining, Citizens Bank for banking needs, and several real estate agencies such as Signature Home Buyers and Capital Region Realtor.
How can I use local nearby places to enhance my visit to Verizon Schenectady?
You can plan to grab a meal at Pizza Hut after your visit or handle banking at Citizens Bank nearby. If you’re exploring real estate options, agencies like Miranda Real Estate Group are conveniently close.
Are there any legal or health services close to Verizon Schenectady?
Yes, Hanson Law Firm provides legal services nearby, and WellNow Urgent Care offers urgent medical care close to the Verizon store.
How can I learn about promotions or updates from Verizon Schenectady?
You can visit their official website at https://r-wireless.com/, follow their Instagram handle @rwireless, or their Facebook page at https://www.facebook.com/RWRotterdamny/.