Verizon

4.7
479 reviews

About

Cell Phone Store
Welcome to R Wireless, your trusted local Verizon store in Schenectady. We offer a full range of home and mobile solutions, including Verizon Home Internet, discounted streaming bundles, and reliable device protection. Upgrade your Apple iPhone, Google Pixel, or Samsung Galaxy, and explore our selection of phones, tablets, wearables, and accessories. We also provide Business Internet, advanced phone systems, and fleet management to support local businesses. Our team includes bilingual representatives fluent in Spanish, ready to assist you. Visit or call R Wireless for expert support and the latest Verizon promotions!

Location

Verizon
1790 Altamont Ave, Schenectady, NY
12303, United States

Hours

Reviews

4.7
475 reviews
5 stars
417
4 stars
17
3 stars
11
2 stars
8
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Jay, Jakob, and Sarah providing excellent service.

Sales Experience

Several reviews highlighted positive experiences during the sales process, with staff going above and beyond to assist customers in upgrading or purchasing new devices.

Communication Issues

Multiple customers reported problems with communication, including issues with order notifications and staff not being forthcoming about stock availability.

Mixed Experiences

While many reviews were positive, there were notable complaints about high-pressure sales tactics and dissatisfaction with service quality from some employees.
  • JJ
    Jacob
    Jan 3, 2026
    5.0
    Thanks!
  • LW
    Loterly Wehmeyer
    Dec 26, 2025
    5.0
    Came to this location to look into the iPhone 17 and iPad combo for my husband and I. Our Solutions Specialist was Jay Patel. He is awesome. Got us all setup on our new devices and when we had questions the next day we stopped in and he was extremely helpful. Highly recommend this business and especially Mr Patel
  • RS
    Ro S
    Nov 16, 2025
    1.0
    They sold me a phone that was sub-tier I went back, told them it was hot for the three days I had it, said it was normal, called customer service ended up with a new phone and now I have three phone numbers when I actually could have just exchanged it. I’m so annoyed.
  • AB
    Angelica Brown
    Nov 5, 2025
    1.0
    0/10 Not sure if the whole staff is incompetent or just the two I had the unfortunate pleasure of dealing with. Also not sure why they intend on wasting people time sending them emails saying their order is READY FOR PICK UP just to say they DON’T HAVE IT IN STOCK ???? Honestly convinced one of the sales reps was hiding it for themselves.
  • KM
    Kayla Morgan
    Oct 23, 2025
    5.0
    Jay was so helpful! Gave me the best deal and great customer service :)

Frequently Asked Questions About Verizon

What products and services does Verizon Schenectady offer?

Verizon Schenectady offers Verizon Home Internet, discounted streaming bundles, device protection, smartphones including Apple iPhone, Google Pixel, Samsung Galaxy, tablets, wearables, accessories, business internet, advanced phone systems, and fleet management services.

What are the store hours of Verizon at 1790 Altamont Ave?

The store is open Monday to Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM. Special holiday hours apply on certain dates.