Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Schenectady for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
159 reviews
5 stars
75
4 stars
22
3 stars
15
2 stars
11
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were criticized for being rude and unprofessional.
Sales Practices
Many customers expressed frustration with perceived upselling tactics and misleading information regarding pricing and promotions.
Store Experience
Several reviews highlighted long wait times and poor service during visits, with some customers feeling ignored or rushed.
Staff Knowledge
While some staff members were noted for their expertise, others were described as uninformed or dismissive, leading to customer dissatisfaction.
Pricing Concerns
Numerous reviews mentioned high prices and unexpected charges, prompting some customers to consider switching to other providers.
- RSRo SNov 16, 20252.0Johnstown told me to go to this store to send my fios equipment back. Balltown told me I had to go to Guilderland. If it is a Corporate store they should no matter what be able to do corporate things.
- KBKristina Nicole BottieriSep 5, 20255.0Cam was extremely helpful! Great customer service, Thank you!
- IEIllyria EscherNov 5, 20221.0This was the most unprofessional experience I have ever gotten at this store specifically. My mother had to get a new sim card for my father and was extremely rude to her I was very close to telling him off. He treated my mom like she was stupid even and was extremely rude to her. This man then tried to sell us stuff(even though this is his job but he was extremely passive towards her almost trying to guilt trip her too) terrible experience there I will not be going to any store that treats there customers with the utmost disrespect.
- VSVernona SnowSep 7, 20203.0You need an appointment
- W3Wendall F Smith 3rdOct 28, 20195.0I just bought a phone
Frequently Asked Questions About Verizon
What products does Verizon Schenectady offer?
Verizon Schenectady offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and business devices like cell phones, mobile hotspots, tablets, and laptops.
What are the operating hours of Verizon Schenectady?
Verizon Schenectady is open from 10:00 AM to 8:00 PM Monday through Friday, 10:00 AM to 7:00 PM on Saturdays, and 10:00 AM to 5:00 PM on Sundays.
Can I schedule an in-store appointment at Verizon Schenectady?
Yes, you can schedule an in-store appointment online or through the My Verizon app for a convenient visit.
What shipping and pickup options does Verizon Schenectady provide?
You can order online with options for in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Which payment methods are accepted at Verizon Schenectady?
Verizon Schenectady accepts debit cards, mobile NFC payments, and checks; cash-only payments are not required.
Where is Verizon Schenectady located?
Verizon Schenectady is located at 402 Balltown Rd, Schenectady, NY 12304, USA.
What mobile plans and internet services are available at Verizon Schenectady?
Verizon Schenectady offers mobile plans, wireless internet plans, and voice plans to suit various needs.
Are there other telecommunications stores near Verizon Schenectady?
Yes, nearby telecommunications stores include T-Mobile and Spectrum Store, useful for comparing plans and devices.
What dining options are available near Verizon Schenectady?
Nearby dining options include China King Kitchen for Chinese cuisine, Ruby Tuesday for burgers, and Papa Johns Pizza for quick pizza meals, perfect for meals before or after your visit.
What other services can I find near Verizon Schenectady at Mohawk Commons?
At Mohawk Commons, near Verizon, you can find shopping at Old Navy and GAP Outlet, fitness at Pure Barre, and dining at Panera Bread, making it convenient to combine errands.