Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Saratoga Springs for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.2
170 reviews
5 stars
72
4 stars
18
3 stars
15
2 stars
5
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with staff being unhelpful, dismissive, or rude during their visits.
Staff Knowledge
There were mixed reviews regarding staff knowledge, with some customers praising knowledgeable employees while others experienced a lack of assistance.
Wait Times
Customers frequently mentioned long wait times, often exceeding an hour, which contributed to their frustration.
Positive Experiences
Despite the negative feedback, some customers had positive experiences, highlighting helpful staff and efficient service.
Store Management
Several reviews criticized store management for poor oversight and lack of accountability among staff.
- JSJonah StallardNov 11, 20251.0Nobody can help with service, just sell phones
- CYcorie youngAug 30, 20252.0Went to inquire on a smart watch, the customer service rep was a little knowledgeable. I ended up getting one, at check out, I asked for assistant to help me, to program it, I was told by another employee it is self explanatory, like calling me stupid. She wore a hoodie which is not work wear professional. And the customer service rep was suppose to charge me 29.99 for assistant. I offered to pay for it .Which is bullshit. You should never charged to help a customer if you want them to come back. We'll I woke this morning and with a full charge last night when I went to bed, the battery went dead in the watch and I am allergic to the metal on the back of the watch. So now I have to go back, hopefully I have a good transaction.if I dont someone is going to hear about it. Make sure you do lots of research on these smart watches.
- QAQueen AAug 21, 20251.0Wish I could leave negative stars. The employees here act like they are doing everyone else a favor by just showing up for work. Actually having to help paying customers is a major inconvenience for these guys. There were 4 employees “working” but only 1 woman was actually working while the others just mindlessly walked around and hid in the back office away from customers. One associate told us to call customer service and gave us their number and just left us sitting there ——the customer service representative was just as confused as we were when they started asking questions that only the store associate would’ve known! And of course we couldn’t get help because they were all hiding in the back office 🙂. An hour and a half of our time wasted. Would recommend going to literally any other Verizon store, and if that’s not an option, you may want to consider changing service providers because the customer service is just not there.
- JPJordan PeceriAug 6, 20251.0Was met with hostility from trying to inquire about what to do with my broken phone - William along with a gentleman behind the counter whom tossed his phone the moment I expected customer service dismissed me and told me I am supposed to call a number which they neglected to provide me while they along with a lady stared me down as I left the store. Don’t go here - I’ll try back on Balltown rd, they helped me there when I bought the phone. Picture is on their store window!
- FWFAT BOY WATERMELONJun 25, 20251.0Told me I could trade in my phone paid 1000$ for it juts for them to tell I can’t. Everyone stands around and don’t do nothing to help their clients
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Saratoga Springs?
The Verizon store in Saratoga Springs is open Monday to Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Which brands of smartphones and devices are available at this Verizon store?
You can find the latest iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the store.
What types of services does the Verizon store offer?
The store offers mobile plans, wireless Internet plans, voice plans, and Fios Internet plans, along with business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an in-store appointment online for the Verizon store in Saratoga Springs?
Yes, you can schedule an in-store appointment online via Verizon's website or using the My Verizon app.
Does Verizon in Saratoga Springs offer pickup and delivery options?
Yes, they provide in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
What payment options are accepted at the Verizon store?
The store accepts debit cards, mobile NFC payments, and paychecks; cash-only is not required.
Are there nearby places to visit before or after shopping at Verizon in the Wilton Mall?
Yes, customers can visit nearby places such as Cuddle Bugs Saratoga for children's and women's clothing, or enjoy entertainment at Saratoga Silverball arcade and comedy club, both close to the Verizon store.
Is there a fitness center near the Verizon store in Saratoga Springs?
Yes, Planet Fitness, a gym and health spa, is located nearby, ideal for a workout visit before or after shopping at Verizon.
Are there beauty and salon services close to the Verizon store?
Yes, C & C Unisex and Thread Star beauty salons are nearby, perfect for customers looking to enjoy beauty treatments near their Verizon visit.
Where is the Verizon store located in Saratoga Springs?
Verizon is located at 3065 Route 50, inside Wilton Mall in Saratoga Springs, NY 12866.