Geek Squad

Reviews

• AS

  Adam Sharpe

  Aug 27, 2023
  1.0
  No one is ever available despite making appointments in advance. If and when you get someone, they're rude and dismissive and do a terrible job. Don't get burned either getting repairs or purchasing a phone. Go straight to your carrier, regardless of who it is. They're dishonest with promos and pricing of devices as well.
• MD

  Margit Donaldson

  Jan 31, 2022
  5.0
  Great pub fare in an inviting atmosphere
• MD

  Mud Dauber

  Jun 26, 2021
  1.0
  Called to find out if they can transfer my call list from an ITE phone to an Apple phone, since the sim cards are not the same. I was held on hold almost 15 minutes, then told they do not take calls, only in person contact!!! I don't know what the Hell kind of a business that is, but they and Best Buy will never get any further business from me. I am 50 miles away, and they want me to drive 100 miles to ask a question!!!
• BL

  Brian Loucks

  Jul 25, 2020
  1.0
  I took a Samsung VR headset in to be repaired because Samsung listed this place as a certified service center and the Best Buy website seemed to confirm this as to at least being a service center for electronics in general. Was told by the 18 year old "tech" behind the counter that it's been a "really long time" since they were a Samsung service center and couldn't work on my device without insurance.(although their website here clearly states with pride that they fix any device no matter where it was purchased, must have picked the one store not included in the 1100 stated just my luck) He then tells me they can ship directly to Samsung. "Great" I say "let's do that". He walks to the back for a minute, comes to the counter and tells me,"we can't. I mean, like we used to ship lots of stuff out, but like, not any more, like...bacause COVID." And then said "It would be better if you, like, sent it in yourself because, like, I have two other clients already I'm dealing with and it would be a long time, like 2 days before I could get to it". Well God bless you Best Buy Geek Squad kid, what an astronomically difficult job you have, yet day after day you show up unable to fix anything of ship stuff because...ya know....COVID. Or something. Can I speak to an adult?

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