Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Saranac Lake, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 38 Main St.
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.5
312 reviews
5 stars
255
4 stars
16
3 stars
12
2 stars
6
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting Ryan and Gordon for their exceptional service.
Efficiency
Several reviews noted quick and efficient service, with staff resolving issues and completing transactions in a timely manner.
Product Knowledge
Customers frequently mentioned the staff's expertise in explaining products and services, helping them make informed decisions.
Mixed Experiences
While many reviews were positive, there were some negative experiences related to customer service and product availability.
Location Convenience
The store's location was appreciated for being convenient for customers needing phone services.
- SGStephanie GubelinNov 14, 20255.0Ryan was super helpful and so patient with me in my need to figure out phone service abroad. I am a tech dinosaur and had a thousand questions that he answered diligently and kindly over the course of almost an hour. Thanks you, Ryan!
- DPDarcie PalmerOct 2, 20255.0Ryan at Wireless Zone in Saranac Lake was my saving grace in a nightmare I found myself in. I started on a Sunday afternoon with the online reps who promised me I could do an instore pick up that day, which was awesome because my daughter was leaving for college! Well that didn’t happen and was told it would be ready the next morning, which by 11:00 I hadn’t heard anything so I called the Potsdam,NY location and they said they weren’t sure why I was able to out the order through because they didn’t even have them in stock! So I had to get back in touch with corporate, cancel the order and start over… you think this would be easy…NOPE!! It placed a hold on the line and I was told multiple different things on how long it would take to be unblocked so we could restart this order. To try and resolve this they put it through on another line, which I then put it through to be an instore pickup at the Saranac Lake, NY store since my daughter was back at college. Mind you, we are now on Wednesday, so day #4…Guess what?!? The same exact scenario happened again!!!! The store didn’t have in stock what was ordered!!! UGGGHHH!!!! I had to cancel the order AGAIN!!! Ryan was AMAZING at undoing the crap that corporate had done in my account! He went through the hair pulling experience of talking to customer service and figured out how to make things right for me! I desperately drove an hour and a half to see Ryan and it was well worth it!! Take my advice, DON’T DEAL WITH VERIZON ONLINE!! Take the trip to Saranac Lake,NY and see Ryan!! He is very knowledgeable and takes the time to explain everything he is doing to make sure he is giving the best customer service, which he most certainly did!
- BWBRUCE WILDSep 26, 20254.0Convenient location to take care of your phone needs. Friendly and helpful staff help get the job done.
- EWEric WamsganzSep 22, 20255.0I was able to get questions answered.Did not go in for any other service, but they were very, very helpful towards my problem
- KHKathy HiltunenSep 6, 20255.0Ryan Hart is amazing in Saranac Lake store. I had an issue with my phone and he fixed it , and also identified the perfect back up charging system ( and let me test it before I left the store ). He is terrific !
Frequently Asked Questions About Verizon
What wireless services and products does Verizon in Saranac Lake offer?
Verizon, a Wireless Zone authorized retailer in Saranac Lake, offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and 5G service for both consumers and businesses.
Where is Verizon located in Saranac Lake?
The Verizon store is located at 38 Main St, Ste 150, Saranac Lake, NY 12983, at the corner of Main and River streets.
What are the Verizon store's operating hours in Saranac Lake?
The store is open Monday to Saturday from 9 AM to 7 PM and Sunday from 11 AM to 5 PM.
Does Verizon in Saranac Lake offer in-store pickup and curbside services?
Yes, Verizon supports in-store shopping, in-store pickup, and curbside pickup services.
What payment options does the Verizon Wireless Zone in Saranac Lake accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
How can I schedule an appointment or pick up my order at Verizon in Saranac Lake?
You can schedule appointments or order pickups via their website at https://wirelesszone.com/appointments/ or use the My Verizon app to manage your services.
What are some recommended places near Verizon in Saranac Lake to visit before or after shopping?
Nearby places include Waterhole, a local bar and dance club; Owl's Nest Pizza Parlor for dining; and Adirondack Artists Guild, an art gallery and community center.
Is there a convenient store near Verizon in Saranac Lake where I can grab quick snacks?
Yes, 7-Eleven is a nearby convenience store where you can quickly pick up snacks and essentials.
Where can I find other mobile phone stores or electronics retailers close to Verizon in Saranac Lake?
Wireless Zone, another Verizon authorized retailer, and various electronics stores are located nearby for additional options.
How can visitors to Saranac Lake combine their visit to Verizon with local government or community services?
Verizon is close to community offices like Harrietstown Town Hall and the Saranac Lake Area Chamber of Commerce, making it easy to handle multiple errands in one trip.