Geek Squad

Reviews

• DB

  Don B.

  Mar 18, 2026
  5.0
  Best Buy sent Emily Francione, a Consumer Electronics Agent, to our home to deal with significant technical issues with our new SONY Bravia televisions. She is extremely knowledgeable, and solved every problem. I must add that Emily was very helpful with minor issues that were not on her to-do list. (Assistance with a YouTube problem and significant adjustments to one of the wall-mounted televisions.) I will definitely ask for her if I ever need further help with any technical tv issues.
• A2

  AC 2031

  Dec 18, 2025
  1.0
  Do not take anything to this location for repair! They were supposed to repair my iphone within 1 day. But they failed to repair it after 2 days then the manager lied saying that the access screws were "stripped" so they could not open the phone. They advised me to take the phone to apple. I took the phone to the apple store and they confirmed that the screws were NOT stripped and that the phone was opened by the geek squad and a repair was attempted but not completed. The apple store ended up replacing my phone because of the botched repair job by the geek squad. These people lied about the repair timeframe, lied about "stripped screws", and took twice as long as they were supposed to. STAY AWAY!
• EF

  Eileen Fichter

  Feb 23, 2023
  1.0
  If I could give a negative 10, that would be to good. I have never encountered such terrible customer service in my life. I am so unhappy that I even purchased the Geek Squad contract.
• MB

  Marlene Brant-Myrick

  Sep 15, 2021
  1.0
  Terrible
• TC

  Tana Castner

  May 13, 2021
  5.0
  Sham you are the best girl... Thank you souch for helpingy bf and I.

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