Business Details
About
Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.
Location
Hours
Reviews
2.9
38 reviews
5 stars
14
4 stars
5
3 stars
1
2 stars
1
1 star
17
- A2AC 2031Dec 18, 20251.0Do not take anything to this location for repair! They were supposed to repair my iphone within 1 day. But they failed to repair it after 2 days then the manager lied saying that the access screws were "stripped" so they could not open the phone. They advised me to take the phone to apple. I took the phone to the apple store and they confirmed that the screws were NOT stripped and that the phone was opened by the geek squad and a repair was attempted but not completed. The apple store ended up replacing my phone because of the botched repair job by the geek squad. These people lied about the repair timeframe, lied about "stripped screws", and took twice as long as they were supposed to. STAY AWAY!
- SVSam ValentinOct 17, 20251.0Not great service. Didn't really look at my laptop or the issue I was saying. It was very close to closing when they got to my laptop but that was because the staff was late to my appointment and there were 2 other ppl waiting in line after me. I was told to google it lmao. I wouldn’t have driven 30 minutes if I could’ve just googled it 😐
- MAMina AhmadiSep 29, 20251.0Apple sent me to get my iPhone checked for hardware/software issue under warranty. After who knows what they did back there for 50 min, he handed over my phone completely dead. I tried to restore it with help of Apple support over the phone but it wouldn’t. Now Im left with no working phone and have to go to the Apple Store at Eastview for them to check what happened. The guy at Geek S wasn’t even bothered by the fact my phone wasn’t turning on back as if it isn’t a big deal .
- EFEileen FichterFeb 23, 20231.0If I could give a negative 10, that would be to good. I have never encountered such terrible customer service in my life. I am so unhappy that I even purchased the Geek Squad contract.
- MBMarlene Brant-MyrickSep 15, 20211.0Terrible
Frequently Asked Questions About Geek Squad
What services does Geek Squad at Best Buy offer?
Geek Squad provides tech repair, setup, and support services. You can schedule service either in store or online.
What are the operating hours of Geek Squad at 2833 W Ridge Rd, Rochester, NY?
Geek Squad is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sundays from 10:00 AM to 8:00 PM.
Where is Geek Squad located in Rochester, NY?
Geek Squad is located at 2833 W Ridge Rd, Ste 18, Rochester, NY 14626, USA.
How can I contact Geek Squad at this location?
You can reach Geek Squad by phone at +1 585-225-4690.
Does Geek Squad have a website where I can find more information or schedule services?
Yes, visit their website at https://stores.bestbuy.com/ny/rochester/2833-w-ridge-rd-1400/geeksquad.html to learn more or to schedule services.
Are there any special promotions currently available at Geek Squad?
Yes, Geek Squad is featuring Black Friday Deals. You can check details on their online store page.
What types of repair services can I get at Geek Squad in Rochester?
They offer repair services for cell phones, computers, televisions, and appliances, along with data recovery and computer support.
What nearby stores can I visit before or after my service at Geek Squad?
Nearby stores include Five Below for discount shopping, Best Buy for electronics and appliances, and HomeGoods for furniture and home decor.
What entertainment options are near Geek Squad?
You can enjoy laser tag at Laser Quest or catch a movie at Ridgemont Plaza shopping center near Geek Squad.
Are there any parks or outdoor attractions near Geek Squad in Rochester?
Yes, Durand Eastman Park, which offers hiking trails and outdoor activities, is located close to Geek Squad.