Geek Squad

Reviews

• RR

  Ryan

  Feb 20, 2026
  1.0
  I can see why there are so many 1-star reviews.....to start, good luck trying to even get them on the phone. You have to deal with a terrible AI bot, which then dumps you into some foreign call center where you cannot understand a word they say. I finally booked an appointment for them to come fix issues on my pc. They show up, dont even take off their jackets or shoes, mess with my pc for like 20 minutes, tell me I'm good and leave. My pc is now twice as bad as it was when these two goofballs showed up. I have tried repeatedly to get them on the phone, its an AWFUL experience.
• MM

  Melanie

  Aug 19, 2024
  1.0
  Horribly understaffed. What's the point of scheduling an appointment if no one will be available to help me until half an hour after my appointment time? Worst customer service I have received from any business in my entire life.
• AJ

  Arthur Russell Jr.

  Nov 1, 2023
  2.0
  I was shopping in the Henrietta store. Request for someone to assist me twice, got tired of waiting over 20 minutes, so I grabbed what I came I for. Hopefully, I will get my answers when I log in and register the item on the manufacturer's website. Quite a few employees there, but no one willing to assist me. I will definitely research for another store in the area for my needs from now on.
• WT

  william trojnor

  Dec 14, 2022
  1.0
  Waiting to purchase an everyday item 20 minutes that's ridiculous