Best Buy

Reviews

• TT

  Toni Terpington

  Jan 3, 2026
  5.0
  This store has a lot of great employees. But today I had a unique situation with a return where most associates wouldn’t listen and just move on to the next customer. Tatiana provided exceptional customer service in listening to my problem, helping me explain it to the manager, and ultimately coming to a resolution that gave me my refund. I was almost done with Best Buy if this wasn’t resolved, after having a bad interaction at another location with this same issue. I’ve been to a lot of Best Buy’s since it’s one of my favorite stores. But this location is one of the best 👍
• SH

  Steven Horowitz

  Dec 31, 2025
  5.0
  Came here to buy a new computer monitor, they had a great selection of them on display. I knew what I was looking for, so I appreciated the employees not immediately coming over to bother me, letting me browse. They gave me 5 to 10 minutes, then came over and asked to help, by then I had made up my mind and picked what I wanted out. It was available for less on Amazon, the employees helpfully price matched the monitor for me, and I was in and out very quickly. Very happy with my new LG 45-in OLED monitor. Thank you for the excellent service, would buy again.
• GV

  Ground Truth Viking

  Dec 26, 2025
  3.0
  I walked into Best Buy on a simple mission, replace a power cord I left behind in Saint Louis so my portable cooler could stop being a very expensive paperweight. Credit where it is due, they did have exactly what I needed. Once I finally got someone to help me, there were no issues and the transaction itself was painless. The problem is getting help in the first place. Getting an employee to notice you, acknowledge you, or even make eye contact felt like an endurance test. From what I could tell, there appeared to be exactly one employee at the front of the store who actually knew what was going on, and she was being pulled in a thousand directions at once. That is not her fault, that is a staffing and management problem. It was the Friday after Christmas, so I will give them the benefit of the doubt. Still, the store was not very busy, and if they had been hit with a real rush, they would have been completely up the creek. Bottom line. They had the product. They solved the problem. But if you need help quickly, bring patience.
• TB

  Thomas Brown

  Dec 20, 2025
  1.0
  Poor online pickup service. It says ready in 1 hour. It has been 6 hours and my order was still not picked. I’ve tried calling they told me to wait until the end of the day. I order the product at 8am and at 2pm I was ready to pick it up. I ended up canceling the order and went to the Best Buy in Victor instead because of lazy workers there.
• MR

  Mini Ru

  Dec 15, 2025
  3.0
  I knew more about the computers than the employees working the it section and despite telling them exactly what I was looking for, the gentleman who came to help me had to get two other people to help him help me... These poor kids are just not being trained well. Management needs to step up and actually pay more money to train their employees. Please stop skimping on training. And please pay your employees more. They're all so tired. Decent selection for this time of the year, but their inventory online does not match what is actively available in store.

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