Best Buy

Reviews

• CM

  Chris Mumpton

  4 days ago
  4.0
  Best Buy is a solid place to shop, but not without a few drawbacks. The selection is genuinely good, especially for electronics and gaming, and it’s always a fun stop to browse the gaming/toy area with the kids. Pricing is a mixed bag: some items line up with what you’d find online, but others feel noticeably marked up in a way that’s a little disappointing. On the plus side, the staff are generally friendly and helpful, and they don’t tend to be overly pushy with sales, which makes the experience more relaxed. Overall, it’s a reliable store for browsing and picking things up in person, just worth doing a quick price check before you buy.
• CS

  Chris Salgado

  5 days ago
  1.0
  I’ve had the worse experience purchasing with Best Buy first I purchased an open box tv which stated it was in perfect condition and inspected by the geek squad and when I received the TV it didn’t work and needed a new brain so since I was over the 15 day return policy I wasn’t able to get a refund so I had to pay another $100 to get a new one which I was told will come in a few days then the day before they cancelled now have to wait five more days to get my order has been the worse experience Best Buy guarantee or inspection doesn’t mean anything obviously. Their phone customer service act liked they don’t care and don’t want to be bother the in store manager was nice but as far as the customer service team over the phone was horrible.
• AA

  Adam

  6 days ago
  1.0
  When you call the store it directs your call to an overseas call center. They won’t answer your questions and there is no way to contact the actual store.
• AF

  A Fig

  Nov 14, 2025
  1.0
  I was there for a half an hour in Appliance section looking for a freezer.. nobody ever came up to me to offer to help.. I walked the whole store nothing offer any service..
• EB

  Edgar Bernal

  Nov 13, 2025
  1.0
  Had my worst online order / in-store pick-up experience to date. Ordered an amp late October, which was supposedly going to be ready for pick up within a day or two. The date kept getting pushed back but I didn't worry because the amp still showed in stock online. Eventually I started to get impatient so I contacted chat support which made up (yes, made up, see below) tracking numbers supoosedly showing that the amp had already been delivered to the store, that I needn't worry. After a few days I started to suspect the chat personnel were toying with me, so when the amp went out of stock, I started to worry and called up phone support. They told me that the tracking number I had been given was indeed fake (why would anyone make up such lies is beyond me) but that the amp should be ready for pick up soon. Another week passed by and seeing as though nothing was happening, I called up support again, this time they said the amp was actually sold out (it had shown in stock for a few days after I placed the order, so this was a shock). Also said that if I wanted more info I should visit the store directly (which I hadn't done at that point because it is a bit of a drive, and seeing how I had been fed as many different versions of an excuse as representatives I had talked to, I didn't have high hopes). Evwntually, enough time came to pass that I had to run an errand near the store, so I thought I'd stop by and inquire about the order. Lo and behold, they had no idea what was going on and told me the order was going to soon be auto cancelled. Hard to believe that in this day and age a company can be so siloed that different representatives give you completely different versions of reality (many of them consisting of straight-up made-up lies), and the ineptitude of their supply chain and online ordering system and personnel can result in countless hours wasted, all for the order to end up vanishing in thin air without the customer having any say in it, or much less receive any sort of compensation, or even an apology! (The lady that helped me in store was rude to boot and make the experience even more painful.) Never again shall I buy from this hopeless company, online or otherwise.

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