Geek Squad

Reviews

• JO

  Julieth Ortiz

  Aug 11, 2024
  1.0
  They literally suck. I Went in to ask for help on my pc. I had Told them it’s not turning on & so they decided to connect it to power and come back to tell me it’s in fact not turning on. That was the whole point of the visit. I asked them if they can help me figure out what specifically I can buy to help it run. They told me it’s something I need to figure out on my own. What’s the whole point of working in the department if you can’t even help me.
• SD

  Sarah Doe

  Feb 24, 2023
  5.0
  Geek Squad was so helpful. My questions were answered and problems resolved. 👍
• MR

  Marie Rodriguez

  Apr 18, 2022
  5.0
  Great guys
• DB

  David Baruch

  Jul 20, 2021
  1.0
  So my story goes something like this I had a part that was broken in a dishwasher that I bought from Best Buy but I had the warranty from the geek squad so they came over and said it would only cost me $50 as opposed to the normal hundred dollar fee. I found out that I could easily fix it myself if I just ordered the part so the guy gave me the part number and I proceeded to call a place that supposedly had that part. However I then found out that the park would not be shipped For seven months. So I called Best Buy back and said I’ll take you up on your original offer to replace the part and fix my machine since I was confident they had access to these parts at hand. However they then proceeded to say that they would have to charge me another $50 diagnostic fee since I canceled the first one to which I responded I don’t need another diagnostic we already know what the problem is we even know what the part numbers we just need you to bring someone over to come and fix it. But they said no they had to open up a new invoice and charge me another $50 apparently customer service is not on their list of things they provide. So if any of you out there considering getting the geek squad protection plan don’t waste your money

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