Best Buy

Reviews

• JP

  Jim Porreca

  Jan 5, 2026
  2.0
  Google Review Best Buy Best Buy Total member — repeated failures, canceled service, inaccurate records I’ve been a long-time Best Buy customer and a Best Buy Total member, but this experience eroded my confidence in their service system. In July 2025, a gas range purchased and installed by Best Buy in August 2023 began shooting flames from the oven during broil. Two service visits produced conflicting diagnoses, and Best Buy ultimately chose to replace the unit. I upgraded to a KitchenAid dual-fuel range, but two separate replacement units (Sept and Nov 2025) had the same defect: a yellow, abnormally high flame on the front-left burner. (See attached video). From there, service became chaotic. Major Issues: * Multiple technician appointments canceled, including same-day cancellations * A confirmed service window where no technician ever arrived, notwithstanding representations from call center personnel on that day that the technician would honor the appointment. * A false service record claiming an in-home repair was completed when it never occurred. The customer service call representatives apparently relied upon this false information when we were told that Best Buy would not provide further service visits because we already had one and because the range was under the manufacturer’s warranty. * Repeated hand-offs between customer service reps, none with full visibility * No way to share photos/videos with technicians in advance * No tracking or real-time updates for technician arrivals (unlike Best Buy deliveries) To be clear, individual employees were generally polite, diligent and trying to help. However some of the representatives I spoke to had accents that were difficult for me to understand. The primary problem is the fragmented support system behind them. This situation cost Best Buy a sale they didn’t need to lose. We would have kept the range—it likely needs a simple fix related to the natural gas/propane conversion — but after weeks of cancellations, misinformation, and incorrect records, we lost trust. Best Buy has now agreed to a return and refund, and we plan to buy the same range from a local retailer instead. Bottom line: Best Buy Total did not deliver the level of service it promises for our range.
• CA

  Chris Auchmoody

  Dec 31, 2025
  1.0
  Ordered an iPad for my son’s Christmas present. It got lost in the mail and Best Buy wouldn’t just let me go to the store and get one. Now a week later after Christmas they put in a pick up order for the iPad. Days later still waiting for the pick up order to say ready. They won’t even get me anybody in the store to guarantee. They actually have it in the store so I don’t have to drive an hour for nothing., I will never buy anything from Best Buy again, It doesn’t make sense why the Best Buy is in my area all went out of business because they just Became really bad and I honestly hope all of them go out of business!! Horrible customer support and they’re just not what they used to be close them down. We got Amazon now. Oh, and the only reason I didn’t order if Amazon is because they had it for $75 cheaper Which I understand Why now?, Just spent more money and not And my son would’ve had his Christmas
• RS

  REDNECK SPORTS

  Dec 29, 2025
  1.0
  Went in there, looking to buy a computer Once I figured out what I wanted and tried to pay the salesperson told me. I should sign up for a preferred customer card.So I could get a discount. I asked him several times if it was a credit card and he assured me that it wasn't just a discount card. So I paid for my purchase next thing. I know I get a credit card statement in the mail. So I indeed open an unwanted credit card account.
• JF

  Johnathon “Jay” Fantano

  Dec 25, 2025
  5.0
  Friendly knowledgeable and great service. They found some good people. You'll feel welcomed and get your questions answered. Recommend.
• TP

  Tom Pica

  Dec 18, 2025
  1.0
  After buying $5000.00 in new appliances a few years ago my dishwasher stopped working. Would help because no service contracts were in effect. Tried to buy one and refused to help.Geek squad is BS.

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