Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Penfield, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 2157 Penfield Rd.
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.9
634 reviews
5 stars
602
4 stars9
3 stars9
2 stars4
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for their helpfulness, patience, and professionalism, particularly highlighting Chris and Pernell for their outstanding service.
Knowledgeable Staff
Many reviews noted the staff's expertise and ability to answer questions thoroughly, making the phone purchasing and setup process smooth.
Mixed Experiences
While most feedback was positive, a few customers reported issues with unexpected charges and poor service from certain employees, indicating inconsistency in customer experiences.
Efficiency
Several customers appreciated the quick service and efficient problem resolution, often mentioning how their issues were handled promptly.
- NSNina SOMERS4 days ago5.0Will pollution has been a wonderful help getting to a new phone and transfer of another. He is the best
- KHKim HaynesJan 2, 20265.0Very helpful explanations of all plans. True one-on-one very patient staff. Fully staffed for several customers that came in. Two phones were set up while we waited...transfer from another carrier. Location in Penfield is also close to Perinton, Fairport, and Perinton. Thanks Chris Moulton!
- HBHanni BlairJan 2, 20265.0Chris was helpful and patient getting our phones set up on Verizon. He took time answering all our questions and explaining details of the plans we could choose from, as well as letting us know what deals were available.
- LCLindsay ChambersDec 24, 20255.0Chris was absolutely amazing!! He worked relentlessly to help solve all my issues with my account and upgrading my phone. He saved the day and made sure I had a Christmas gift to give my son just in time for Christmas! Thank you so much!!
- PVPaul ValentiDec 23, 20255.0Appreciate the time and effort that Shea Murphy gave me to help me at Verizon Penfield Patient, Kind, Answered all my questions …. Great customer service, and saved me $. I had a good experience Thank you
Frequently Asked Questions About Verizon
What services does Wireless Zone, Verizon Authorized Retailer in Penfield offer?
Wireless Zone, Verizon Authorized Retailer in Penfield offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, bill payments, new lines, upgrades, device activation, device financing, and more with Verizon network coverage including 5G service.
What are the store hours for Verizon in Penfield at 2157 Penfield Rd?
The Verizon store in Penfield is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sunday from 10:00 AM to 5:00 PM.
Does the Verizon store in Penfield offer in-store pickup or delivery services?
Yes, the Verizon store offers in-store pickup and has delivery services available.
Can I schedule appointments or manage my Verizon account online for the Penfield store?
Yes, you can schedule appointments and manage your Verizon account online using the My Verizon app or by visiting their appointments webpage.
What brands and products can I find at the Verizon Wireless Zone in Penfield?
You can find brands such as Verizon, Apple, Samsung, Google, Motorola, LG, and products like smartphones, tablets, wireless devices, accessories, protective cases, smartwatches, and home internet devices.
How can the nearby Pet Supplies Plus enhance my visit to the Verizon store in Penfield?
After shopping for your wireless needs at Verizon, you can conveniently visit Pet Supplies Plus nearby to pick up pet products or get grooming services, making it easy to combine errands in one trip.
Is there a nearby gym close to the Verizon store in Penfield where I can work out before or after my visit?
Yes, Metabolic Fitness, a gym and boot camp facility, is located near the Verizon store, allowing customers to combine a workout session with their wireless shopping trip.
Are there nearby dining options close to the Verizon store in Penfield for a meal after shopping?
Yes, nearby dining options include Raices Cubanas, a Cuban and Caribbean restaurant, and Lindburgers, a burger restaurant, both accessible for a convenient meal after visiting Verizon.
Can I access financial services near the Verizon store in Penfield?
Yes, KeyBank is nearby providing banking, ATM, and financial services that you can visit along with the Verizon store for convenience.
How can I contact or reach the Verizon store in Penfield for customer service?
You can contact the Verizon store by calling +1 585-377-3230 or emailing wz150@wireless-zone.com. Their online store is also accessible for shopping and information.