Many customers praised the friendly and helpful staff, particularly highlighting individuals like Keith, Bryan, and Shane for their professionalism and knowledge.
Management Issues
Several reviews mentioned unprofessional behavior from management, including rudeness and lack of accountability, leading to negative customer experiences.
Product Availability
Customers expressed frustration over stock issues, with reports of items being out of stock or incorrect products being provided.
Mixed Experiences
While some customers had positive experiences, others reported significant issues with returns and customer service, indicating inconsistency in service quality.
Technical Support
The Geek Squad received positive feedback for their assistance, although some customers experienced dissatisfaction with product support and warranty claims.
JG
Joseph Guastella
Nov 11, 2025
4.0
Clean efficient and helpful employees, prices are high compared to online with dame products
BC
Bill Condy
Nov 4, 2025
1.0
Sucked your geek squad is ridiculous to work with sold me the wrong part
KH
Kamil Holub
Oct 30, 2025
1.0
guy sold me landline phone capable instead of a network ethernet cable. I get that they look similar but wasted my money, should have known the difference. Make sure you know what youre buying and dont rely on the employees to answer questions they usually dont know what theyre talking about themselves.
GR
Glenn Ryzuk
Oct 28, 2025
5.0
The Geek Sqd crew at Patchouge BestBuy were great. Huge thanks to my Techie, Max.
Very professional, attentive & caring.
SP
Surendra Patil
Oct 18, 2025
1.0
I purchased $2200 dollars worth ge washer drayer and they charged me extra for 5 years protection plan now in 6 months dryer is not providing hit and the people are not taking any responsibility!
At patchogue Best Buy I purchased!