Best Buy

Reviews

• MR

  Matthew Rivera

  5 days ago
  2.0
  Never new they had a crazy return policy 14 days. We had a blizzard and tried to return something that was unopened and not used at all never left my car and they said sorry two days late but for 50 dollars you can join our club and then return it. Definitely left feeling used and will stick with buying my electrics from Amazon.
• FT

  franklin tenemaza

  Jan 30, 2026
  1.0
  This Store is one of the Worst I ve ever encountered I made a purchase of $ 9.000 on novenber. 26 th the y Tile me it would be delivered on december 22 me. But didn’t arrived Until january. 29 th the y and they delivered the wrong ítems I. Do Not. Recomendado them
• RR

  Ray Ruscito

  Jan 30, 2026
  1.0
  I’ve been doing business with Best Buy for over 20 years!!! They never cease to amaze me in 2025 in November. They charged the new contract to my account with Citibank, which intern went delinquent because I was never notified of the charge the payment order delinquency both by Best Buy and Citibank even though I am Male when I moved out of New York in December 20 was forwarded to my PO Box in Florida as we were living in our motorhome. I proceeded to let everybody know of my new address and I just found out today that Best Buy had my new phone number and new email but never notified me that they were charging $199 to my credit card needless to say because of the unknown knowledge of such a transaction. It went into delinquency and they wrecked my credit score by 75 points why I’m trying to get a mortgage with the FHA does that sound fair? Does that sound like a senior abuse? I’m 77 years old I live in the state of Florida for over a year now this is real senior abuse both by Citibank and by Best Buy it put us on fraud being able to take money charge it to a person, not let them know that they did it and continue to make delinquency to the point of a credit score crash by CBA, which is Citibank of America. It took me almost a week to find out what CBA meant and who was doing it. The anguish of having my credit score crashed almost 75 points by a bank Lake Citibank and Best Buy. They didn’t even try because I had to hire a place like a life lock known as Aura to correct all the scamming that was going on because of my changes and address down to Florida here when I got down here, my name and phone number and my Social Security was all over the Internet, but yet Best Buy could not find me and neither Good Citibank that’s really really absurd. What kind of legal action should I take against both those companies for their abuse to a senior citizen Financial losses and stress off the wall I live in Florida???? Raymond Ruscito Sr..!!!
• DN

  Dayvid Naidu

  Jan 27, 2026
  5.0
  I think we all know, Dan is the man. Thanks for all the help and conversation.
• KV

  Keith Vignola

  Jan 20, 2026
  1.0
  I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

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