Verizon

3.5
411 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Orchard Park for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Verizon
3500 Amelia Dr, Orchard Park, NY
14127, United States

Hours

Reviews

3.5
271 reviews
5 stars
143
4 stars
26
3 stars
11
2 stars
15
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some associates received praise for their helpfulness and professionalism, many customers reported rude behavior and lack of assistance.

Wait Times

Customers frequently complained about long wait times and inefficient service, with some stating they waited over an hour without being helped.

Store Management

Several reviews criticized store management for poor handling of customer issues and lack of support, leading to frustration among customers.

Product Availability

Customers expressed dissatisfaction with the availability of products, often finding that items they were told were in stock were not actually available.

Overall Experience

The overall experience varied greatly, with some customers having positive interactions while others reported significant issues, leading to a general sentiment of frustration.
  • JF
    Jody F
    Nov 12, 2025
    5.0
    Awesome, quick! Young lady so very helpful!! This is why I've been a Customer for 18 years!! Keep up the good work!! Connection lost between watch and phone.
  • PP
    Pete
    Oct 1, 2025
    1.0
    Have junk iphone15+ that doesn't receive calls at my home . This has been going on from day one,and Verizon has not helped. Verizon is most useless phone service.
  • YY
    YupYup
    Sep 29, 2025
    5.0
    Fast and speedy pick up. Clean and calm environment.
  • JH
    James Hoch
    Sep 25, 2025
    1.0
    Do not use this store. They are rude and do not want to help. Tried returning cable boxes, they said they do not accept them. Went to the Hamburg store, completely professional and had no issues completing the needed business. Low ratings at this store for a reason. Should be shut down
  • DS
    Dan Schukraft
    Sep 12, 2025
    1.0
    !!!!!!!!!!!!!!BEWARE!!!!!!!!!!!!!!!! Total rip off take advantage of people dont go to Verizon u will b stuck . Thier so called free phone are not free. Don't use Verizon!!!!!!!!!

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Orchard Park?

The Verizon Orchard Park store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.

Where is the Verizon Orchard Park store located?

The Verizon Orchard Park store is located at 3500 Amelia Dr, Orchard Park, NY 14127, USA.