Verizon

3.8
507 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Niagara Falls for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
1596 Military Rd, Niagara Falls, NY
14304, United States

Hours

Reviews

3.7
379 reviews
5 stars
179
4 stars
79
3 stars
30
2 stars
25
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for being rude and dismissive.

Wait Times

Many customers reported long wait times and poor organization in the store, leading to frustration and dissatisfaction.

Sales Practices

Several reviews mention aggressive sales tactics and issues with billing, including unexpected charges and problems with promotions.

Product Availability

Customers expressed disappointment with product availability and the inability to complete transactions smoothly, often requiring multiple visits.
  • DC
    David C
    Dec 26, 2025
    1.0
    For VZ as a whole. Horrible customer service. Called three different reps and got three different answers all with no resolution. Just excuses and redirecting blame. Came in tonsrop off a phone towards a trade in, had to wait over 30 minutes.
  • JD
    jasmine d
    Dec 16, 2025
    5.0
    mia was so knowledgeable and patient. i wish everyone in customer service had such a soothing, eloquent and upbeat persona! she took her time and was very thorough and easy to understand. she made our experience very pleasant and comfortable transferring over!
  • JC
    Jean Chenu
    Nov 7, 2025
    1.0
    I bought 2 cable cords and 2 wall chargers from the Niagara Falls store. They never gave me a receipt. There’s no record of me purchasing these items. I am having quite a lot of no luck return 2 of them.
  • IK
    Iqbal Khan
    Oct 21, 2025
    5.0
    Good service, very polite people, answered all questions. Thanks
  • TP
    Travis Palaszewski
    Oct 20, 2025
    1.0
    I have been at this store for ages I went in for a new phone cost was 0$ and they added things to my account I didn’t want or ask for and they never added the promotion and my bill went up 100$. The big guy and the kid are not to be trusted

Frequently Asked Questions About Verizon

What are the Verizon store hours in Niagara Falls?

The Verizon store in Niagara Falls is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.

Can I schedule an in-store appointment at the Verizon Niagara Falls location?

Yes, you can schedule an in-store appointment online to visit the Verizon store in Niagara Falls for a convenient shopping experience.