Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Newburgh for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
181 reviews
5 stars
100
4 stars
16
3 stars
11
2 stars
8
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and unhelpfulness.
Staff Knowledge
Several customers highlighted the knowledge and expertise of certain staff members, particularly in resolving technical issues and providing information about products.
Management Issues
There were complaints about management behavior affecting customer experiences, including instances of employees being berated in front of customers.
Store Environment
The store's cleanliness and organization received positive remarks, but some customers noted a lack of stock for certain items.
Overall Experience
Many customers expressed frustration with their experiences, citing long wait times, unresolved issues, and a general lack of care from staff.
- JSJenny ShiDec 22, 20255.0I went to the Verizon store recently and they provided the best service in the 845. The district manager, Husnain, provided me with the best service and made my entire process run so smoothly. He explained everything that I was confused on and answered all my questions. Additionally, he provided such personable customer service and made the entire experience go by in a flash. I would go back to the Verizon store for any of my device needs in a heartbeat. I highly recommend this store and their staff-- especially the district manager, Husnain. Thank you!
- SSShawn StrongDec 14, 20253.0Didn't take our Fios router back was helpful enough to send me to the correct location.
- HRHarley RamirezDec 13, 20251.0My wife and I visited the Verizon store at 1278 NY-300, Newburgh, NY on 12/13/2025 around 10:30 AM for a smartphone and smartwatch trade-in/upgrade. We were helped immediately by Greg, who was professional and extremely friendly from the start. The problem was management. Greg’s supervisor berated him on the sales floor over an unrelated/unknown matter in front of customers, then continued screaming in the back stockroom loudly enough that it echoed onto the floor for well over an hour. Most of the staff got pulled into it, and customers were visibly disturbed. Because of the disruption, Greg had to step away mid-transaction and we were left trying to complete device setup ourselves. The process went poorly and we spent about 3.5 hours total, including extended time on hold with Verizon Tech Support, and left without a proper resolution. I’m leaving a 1 star review because that level of unprofessional, hostile behavior is unacceptable and directly affected our service. Verizon leadership should review what happened during that time window and hold the supervisor accountable.
- ZHZauria HallDec 5, 20251.0I had a bad experience with this store. I went in to get a new upgraded phone. While I was in there the employee advised me to turn off find my iPhone also advised me that he had iPhones in stock . Before he checked he had me erase my iPhone completely even taking my SIM card off before double checking to see if the phone was in stock. I had to had run to a different store to get my iPhone situation fixed. They did not active esim before I left and also told me wrong store hours for the Verizon in new Windsor.
- SSStevieDec 2, 20251.0Horrible customer service. The lady that decided help me literally starred at her tablet for a half hour while I was waiting for her to figure out upgrade. Hence I am currently with verizon. Then on top of it she was not educated on the galaxy watch and tablet combo rebate with the purchase of an s25. I will be switching to spectrum once I finish paying off my current line
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Newburgh?
The Verizon store in Newburgh is open Monday through Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 11:00 AM to 6:00 PM.
Can I schedule an appointment to visit the Verizon store?
Yes, you can schedule an in-store appointment online to visit the Verizon store in Newburgh for a more convenient experience.
What products and brands are available at the Verizon Newburgh store?
The store offers the latest 5G smartphones including Apple iPhone, Samsung Galaxy, Motorola, Google Pixel, Kyocera, and TCL, as well as products like FIOS, business cell phones, tablets, and laptops.
Does Verizon Newburgh offer in-store pickup and delivery options?
Yes, Verizon provides in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
What languages are supported at Verizon Newburgh?
The Verizon store supports both English and Spanish languages.
What payment methods does Verizon Newburgh accept?
They accept payments via checks, debit cards, and mobile NFC payments; cash-only is not required.
What are some nearby dining options for Verizon Newburgh customers?
Customers can enjoy nearby dining at Panera Bread, Five Guys, Wingstop, Salsa Fresca Mexican Grill, Chili's Grill & Bar, TGI Fridays, Starbucks, LongHorn Steakhouse, and Gateway Diner.
Where can I grab coffee near Verizon Newburgh?
Nearby coffee shops include Panera Bread, Starbucks, and 7-Eleven, perfect spots to visit before or after your appointment.
Are there any hotels close to Verizon Newburgh for out-of-town visitors?
Yes, Hampton Inn-Newburgh West Point is a nearby hotel option for customers visiting from out of town.
What should I know about Verizon's online services and website?
You can shop online for the latest 5G smartphones, schedule appointments, and pick up orders in-store through their website: https://www.verizon.com/stores/details/new-york/newburgh/newburgh-329435