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Brand Certified

Verizon

4.8
(693 reviews)

Business Details

6774 State Route 31e, Newark, NY
14513, United States
(315) 331-2612

About

Cell Phone StoreTCC
TCC Newark, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 6774 State Route 31e.

Details

  • DebitAvailable
  • Accepts checksAvailable

Location

Verizon
6774 State Route 31e, Newark, NY
14513, United States

Hours

Reviews

4.8
693 reviews
5 stars
650
4 stars
15
3 stars
4
2 stars
4
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Employees like Miguel and Devin received high praise for their exceptional customer service, being described as helpful, knowledgeable, and friendly.

Efficiency

Many customers noted the quick and efficient service they received, particularly during phone upgrades and plan changes.

Professionalism

Several reviews highlighted the professionalism of staff members, with specific mentions of their courteous and respectful demeanor.

Mixed Experiences

While many reviews were positive, there were some complaints regarding transparency in pricing and service issues, indicating a need for improvement in these areas.
  • TF
    Tyler Ferguson
    2 days ago
    5.0
    Miguel provided exceptional assistance, remaining significantly beyond regular business hours to support our needs. He is a highly personable and engaging individual.
  • HC
    Hazel Castellanos
    Feb 14, 2026
    5.0
    Miguel nos ayudó a mi y mi hermano y pudimos conseguir un celular. Y una línea muy confiable. Gracias por su carisma y amabilidad estamos felices. Por su ayuda
  • TP
    Tim Plumadore
    Feb 7, 2026
    5.0
    Great experience at this Verizon store. I feel like I typically spend hours when going to transfer phones, but Jon answered all our questions and got us through the whole process efficiently and answered all questions. Would recommend!
  • AP
    Amy Planty
    Feb 7, 2026
    5.0
    Miguel responded immediately to a text that i sent him regarding an issue with our new phone. Within minutes he had us on video call and coached me through the fix. Miguel is knowledgeable, responsive and courteous! And also just a great guy! Thanks so much Miguel!!
  • CL
    Christopher Liberati
    Feb 6, 2026
    5.0
    Shout out to Jon for answering all my questions and being honest and upfront on the processes involved with changing providers. I am in the hunt for a new provider and when you can feel the honesty from the employees that helps me make a decision easier.

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