Geek Squad

Reviews

• FC

  Faisal Chaudhry

  Dec 16, 2025
  1.0
  Extremely poor experience. The timing could not have been worse, and there was absolutely no sense of urgency. Only one person was working, moving at an unacceptably slow pace. What should have been a routine iPhone battery replacement took over 4 hours. Inefficient, poorly staffed, and a complete waste of time.
• DV

  Daminic Vasques

  Aug 1, 2025
  5.0
  Had to drop a quick review because Geek Squad seriously saved the day. I was stressing over my laptop acting up slow, glitchy, you name it. Took it to Geek Squad and honestly, I didn’t know what to expect… but they were awesome. The tech explained everything in a way that actually made sense (finally, someone who doesn’t talk in robot language 😅) They kept me updated, fixed the issue quicker than I expected, and didn’t try to upsell me on a bunch of stuff I didn’t need. Now my laptop’s running smooth like new again. Major shoutout to the team they were chill, professional, and clearly know their stuff. Definitely recommend them if your tech ever gives you drama.
• MM

  Mere MereMechanical

  Sep 13, 2020
  1.0
  They called me and left a message saying my phone was ready for pick up when I was ready. When I arrive two days later, they had no replacement and stated Apple sent the wrong phone after talking with Apple care. Apple said they never sent any phone out for my account and geek squad wasn’t giving me the correct information. I spoke to Kevin the manager he said “it is what it is with Apple and there phone And it’s out of his hands. The worst phone repair I’ve every had to deal with.
• KS

  Kirk Simonetti

  Sep 13, 2018
  1.0
  The stink, they stunk, they stank. Go to LapTopMD, it on West 35 Street. All they do is try to sell you something you don't need. My computer only had a minor issue, an they could not even figure it out. Since they are sponsored by Best Buy, I will be looking for another store to by my electronics. They should be ashamed of themselves, they are in the service industry, and service is the last thing they off.