Verizon

Reviews

• MH

  Maria Hernandez

  Feb 10, 2026
  5.0
  best customer service i received
• UO

  Ujjwal Ojha

  Jan 17, 2026
  5.0
  Hands down the best Verizon location. The team at the 275 Greenwich Street store was super friendly, knowledgeable, and customer handling skills . They made everything easy, explained my options clearly, and didn’t rush the process at all. The store was clean, well-organized, and had great music and vibes overall. Amazing customer service — highly recommend this location!
• AS

  Anu Singh

  Jan 17, 2026
  5.0
  Great experience at the Verizon store on Greenwich Street. The staff were friendly, helpful, and got everything done quickly. They answered all my questions and made the process easy. Clean store and good customer service — definitely recommend , this location worth a stop .
• MM

  Mariana Mcfarlane

  Jan 6, 2026
  1.0
  I had an awful and disgusting experience with Rahul Suryavanshi. He was extremely lazy did not want to help me and told me he couldn’t verify my account because my physical id was expired. This felt racially charged as the other people in store were not asked for id. I had to give him access to my account and verified via phone yet he was still telling me he couldn’t verify the account because my Id was expired absolute nonsense. Prior to this I explained I was grieving the loss of a parent who I shared an account with. This man had 0 empathy and no interest in doing his job i was even more shocked to see he is a manager. An absolute disgrace to lead a store! Extremely unprofessional in dialogue and overall a very nasty human being. Because of him I will be terminating my account with verizon after 15 years. This man is not fit to lead a store absolutely 0 customer service skills or knowledge of his Job.
• JL

  Jianyuan Lu

  Jan 6, 2026
  1.0
  The service at Verizon is a disaster. There are many traps and misleading statements in their service. Very simple things end up taking a lot of time. I just needed to pick up a router for Wi-Fi service. The online customer service representative first told me that I could go to the store because they had the router. However, when I went there the first time, the in-store staff told me they didn’t have it and that it would be available the next day at 12:30. When I came again, he said the number of routers was limited and that I should come exactly at 12:30. Besides, in-store man said I did not make router order, I should talk to online customer. But online customer never mention this. I feel like I was being messed with.