Verizon

4.7
333 reviews

About

Cell Phone Store

Location

Verizon
102 E 23rd St, New York, NY
10010, United States

Hours

Reviews

4.7
325 reviews
5 stars
300
4 stars
4
3 stars
1
2 stars
3
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Muskan received numerous praises for her exceptional customer service, being described as helpful, knowledgeable, and patient.

Staff Competence

Customers highlighted the staff's expertise and ability to resolve issues efficiently, with multiple mentions of Muskan and Ahmed's skills.

Overall Experience

Many reviews reflected a positive overall experience, with customers expressing satisfaction with the service and recommending the store.

Store Environment

The store was noted for its welcoming atmosphere and friendly staff, contributing to a pleasant shopping experience.
  • RH
    ROSHAAN Hussain
    1 day ago
    5.0
    Very kind and helpful staff. I was being charged a very high amount on my bill, and they took the time to review everything carefully. They explained the charges clearly and helped reduce my cost. Really appreciate the support and professionalism from the worker Muskan shoutout to Muskan
  • RR
    Rosenberg
    1 day ago
    5.0
    I had a fantastic experience at the Verizon store thanks to Muskan. She was incredibly friendly, knowledgeable, and helped me find the best deals available. Muskan took the time to explain all my options clearly and made sure I got a plan and phone that fit my needs and budget. Her excellent customer service made the whole process smooth. Highly recommend asking for Muskan if you visit this store
  • PS
    Peter Smith
    2 days ago
    5.0
    The staff was very professional and helpful when I came in to get set up with a new plan. They took the time to go over my options, answered my questions, and made sure everything was set up correctly before I left. The process was smooth and not rushed, which I really appreciated.
  • RD
    Ru Dha
    2 days ago
    5.0
    Stopped by this Verizon store to get help with my new phone and ended up having a really good experience. The staff was patient and easy to talk to, and they didn’t rush me or try to upsell things I didn’t need. They explained everything clearly and made sure my phone was set up before I left. The whole visit was very stress-free. I’d definitely come back here if I need help again.
  • PK
    Pratap KC
    Jan 3, 2026
    5.0
    I had an amazing experience with Muskan at Verizon! She was extremely helpful, patient, and knowledgeable while assisting me with getting a new phone and setting up my service. She explained everything clearly, made sure I got the best option for my needs, and the whole process was smooth and stress free. Her customer service was outstanding, and she genuinely cared about helping. Highly recommend asking for Muskan if you visit Verizon!

Frequently Asked Questions About Verizon

What are the operating hours for Verizon at 102 E 23rd St, New York?

Verizon at 102 E 23rd St is open Monday to Friday from 9:00 AM to 8:00 PM, and on Saturday and Sunday from 10:00 AM to 8:00 PM.

Does Verizon at 102 E 23rd St offer in-store pickup services?

Yes, Verizon offers in-store pickup services at this location.