Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in New York, NY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Location
Hours
Reviews
4.3
158 reviews
5 stars
127
4 stars
5
3 stars1
2 stars
3
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff members like Jai, Isaac, and Mordi, while others reported extremely rude service.
Staff Knowledge
Several reviews highlighted the staff's expertise in explaining plans and options, particularly mentioning employees like Jai and Marty.
Positive Experiences
Numerous customers shared positive experiences regarding phone upgrades and setups, often expressing gratitude for the assistance received.
Negative Experiences
Some customers reported issues with billing and service quality, including claims of being misled about deals and poor customer service.
Store Operations
There were complaints about inconsistent store hours and issues with product pricing compared to other locations.
- SBShayboo BlessOct 28, 20255.0First of all I want say thank you to Jai Verizon Sales Rep he is the best Sales Representative I’ve ever came across he is professional and so humerus. I’m officially a Verizon customer To get the best deals on phones 424 Park Ave South and please to ask for Jai sales Rep
- ACAcrid ChoughSep 27, 20255.0Checkout counters are well staffed.
- VKVictoria KSep 3, 20255.0Such a pleasant experience at this Verizon store, especially with my associate, Jai!! Needed to upgrade my phone and he was super patient and very thorough in explaining my options for plans without pressuring me to change anything. 10/10 recommend this Verizon store for any of your phone upgrades / general inquiries!
- ENEli NorrisSep 2, 20251.0Extremely rude
- JGJennifer GoodmanAug 28, 20255.0Great experience at the Kips Bay Verizon with Modi's help. Highly recommend coming to this location.
Frequently Asked Questions About Verizon
What is Victra and where is it located?
Victra is your local Verizon Authorized Retailer located at 424 Park Avenue South, New York, NY 10016.
What types of products does the Verizon store at Victra offer?
The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for the Verizon location at 424 Park Avenue South?
Monday through Friday, the store is open from 9:00 AM to 8:00 PM, and on Saturdays and Sundays from 10:00 AM to 6:00 PM.
Which wireless brands can I find at Victra's Verizon store?
Brands available include Verizon Wireless, LG, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Mophie.
Does the Verizon store offer in-store pickup services?
Yes, the store provides in-store pickup services for customers.
What payment methods are accepted at the Verizon store in New York?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
How can I contact the Verizon store at Victra?
You can contact them by phone at +1 212-258-2220 or via email at Info@victra.com.
What nearby places can I visit before or after shopping at the Verizon store?
Nearby places include Starbucks for coffee, Sabai Thai Restaurant for dining, and the landmark Times Square - Broadway, ideal for entertainment and sightseeing.
Are there any nearby public transit options or parking available near the Verizon store?
Yes, there is parking available nearby, making it convenient if you drive to the store.
Can I find other mobile phone stores near the Victra Verizon location?
Yes, Wireless One NYC is a nearby telecommunications company and mobile phone store close to the Verizon store at 424 Park Avenue South.