Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in New York, NY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Location
Hours
Reviews
4.3
159 reviews
5 stars
127
4 stars
5
3 stars1
2 stars
3
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, particularly highlighting employees like Jai, Isaac, and Marty.
Mixed Experiences
While some reviews were overwhelmingly positive, others reported issues with long wait times and perceived rudeness from staff.
Store Operations
Several customers noted inconsistencies with store hours and service efficiency, including complaints about the store not opening on time.
Product Knowledge
Customers appreciated the staff's ability to explain options clearly and provide valuable information about plans and promotions.
- ISIchi ShihDec 22, 20255.0Signed up with Verizon trade in cell phone plan. Jay has been helping me to transfer the data to my new IPhone. It took us almost 3 hours in total. I saw each walked in person was treated respectfully disregards whether they would turn to be customers or not. Thanks for the patient and professional support service!
- KMKatie MuserilliNov 25, 20251.0I waited almost an hour to return my FiOS equipment. I called ahead of time to confirm I could. It took 2 minutes for my return once I was no longer ignored. The only man working was far more concerned with helping a pretty lady transfer her entire phone, even when she said she could come back. I politely asked if he could simply accept my equipment back as he and the other customer were waiting on her phone transfer. He replied first come first served. He could have easily helped me (he pulled out a different device for this process anyway) and the other customer clearly just wanted to leave, too (she stood up a few times looking antsy). I felt disrespected and will not return to this location.
- SBShayboo BlessOct 28, 20255.0First of all I want say thank you to Jai Verizon Sales Rep he is the best Sales Representative I’ve ever came across he is professional and so humerus. I’m officially a Verizon customer To get the best deals on phones 424 Park Ave South and please to ask for Jai sales Rep
- VKVictoria KSep 3, 20255.0Such a pleasant experience at this Verizon store, especially with my associate, Jai!! Needed to upgrade my phone and he was super patient and very thorough in explaining my options for plans without pressuring me to change anything. 10/10 recommend this Verizon store for any of your phone upgrades / general inquiries!
- ENEli NorrisSep 2, 20251.0Extremely rude
Frequently Asked Questions About Verizon
What is Victra and where is it located?
Victra is your local Verizon Authorized Retailer located at 424 Park Avenue South, New York, NY 10016.
What types of products does the Verizon store at Victra offer?
The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for the Verizon location at 424 Park Avenue South?
Monday through Friday, the store is open from 9:00 AM to 8:00 PM, and on Saturdays and Sundays from 10:00 AM to 6:00 PM.
Which wireless brands can I find at Victra's Verizon store?
Brands available include Verizon Wireless, LG, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Mophie.
Does the Verizon store offer in-store pickup services?
Yes, the store provides in-store pickup services for customers.
What payment methods are accepted at the Verizon store in New York?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
How can I contact the Verizon store at Victra?
You can contact them by phone at +1 212-258-2220 or via email at Info@victra.com.
What nearby places can I visit before or after shopping at the Verizon store?
Nearby places include Starbucks for coffee, Sabai Thai Restaurant for dining, and the landmark Times Square - Broadway, ideal for entertainment and sightseeing.
Are there any nearby public transit options or parking available near the Verizon store?
Yes, there is parking available nearby, making it convenient if you drive to the store.
Can I find other mobile phone stores near the Victra Verizon location?
Yes, Wireless One NYC is a nearby telecommunications company and mobile phone store close to the Verizon store at 424 Park Avenue South.