Brand Certified
Verizon
4.3(167 reviews)
Certified by Verizon • Feb 22, 2026
Business Details
424 Park Avenue South, New York, NY
10016, United States
Certified by Verizon • Feb 22, 2026
(212) 258-2220
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in New York, NY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.3
167 reviews
5 stars
134
4 stars
5
3 stars1
2 stars
3
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Jai, Marty, and John, for their helpfulness, patience, and professionalism during the purchasing process.
Efficiency
Several reviews highlighted the quick and efficient service provided, with many customers noting that their issues were resolved in a timely manner.
Mixed Experiences
While many reviews were positive, there were also mentions of rude staff and negative experiences, indicating inconsistency in service quality.
Knowledgeable Staff
Customers frequently commented on the staff's knowledge about products and services, which contributed to a positive shopping experience.
Store Operations
Some customers expressed frustration with store hours and wait times, indicating a need for improvement in operational efficiency.
- DSDaniela SevciucJan 27, 20265.0Hello there :) highly recommend the place! Just switched from tmobile to verizon and this guy Jay helped us out to get the best deal! And it truly is a deal. For 4 numbers we got a price 50 dollars less then at tmobile, with the same perks of data, text, calls, etc. Jay spend 3 hours making all the work, requests, and changes. Absolutely professional and very patient with all the questions! If you want good service, that's the place 😊
- AKAnders KarlssonJan 20, 20265.0Jai was very helpful in setting up Autopay for my mobile number and setting up the home discount
- JHjan van heesveldeJan 12, 20265.0Jay did an excellent job really helpful even when the store was very busy. Top work, will definitely be back!
- ISIchi ShihDec 22, 20255.0Signed up with Verizon trade in cell phone plan. Jay has been helping me to transfer the data to my new IPhone. It took us almost 3 hours in total. I saw each walked in person was treated respectfully disregards whether they would turn to be customers or not. Thanks for the patient and professional support service!
- KMKatie MuserilliNov 25, 20251.0I waited almost an hour to return my FiOS equipment. I called ahead of time to confirm I could. It took 2 minutes for my return once I was no longer ignored. The only man working was far more concerned with helping a pretty lady transfer her entire phone, even when she said she could come back. I politely asked if he could simply accept my equipment back as he and the other customer were waiting on her phone transfer. He replied first come first served. He could have easily helped me (he pulled out a different device for this process anyway) and the other customer clearly just wanted to leave, too (she stood up a few times looking antsy). I felt disrespected and will not return to this location.
Frequently Asked Questions About Verizon
What is Victra and where is it located?
Victra is your local Verizon Authorized Retailer located at 424 Park Avenue South, New York, NY 10016.
What types of products does the Verizon store at Victra offer?
The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for the Verizon location at 424 Park Avenue South?
Monday through Friday, the store is open from 9:00 AM to 8:00 PM, and on Saturdays and Sundays from 10:00 AM to 6:00 PM.
Which wireless brands can I find at Victra's Verizon store?
Brands available include Verizon Wireless, LG, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Mophie.
Does the Verizon store offer in-store pickup services?
Yes, the store provides in-store pickup services for customers.
What payment methods are accepted at the Verizon store in New York?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
How can I contact the Verizon store at Victra?
You can contact them by phone at +1 212-258-2220 or via email at Info@victra.com.
What nearby places can I visit before or after shopping at the Verizon store?
Nearby places include Starbucks for coffee, Sabai Thai Restaurant for dining, and the landmark Times Square - Broadway, ideal for entertainment and sightseeing.
Are there any nearby public transit options or parking available near the Verizon store?
Yes, there is parking available nearby, making it convenient if you drive to the store.
Can I find other mobile phone stores near the Victra Verizon location?
Yes, Wireless One NYC is a nearby telecommunications company and mobile phone store close to the Verizon store at 424 Park Avenue South.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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