About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in New York, NY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Location
Hours
Reviews
4.7
152 reviews
5 stars
137
4 stars
3
3 stars1
2 stars1
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Ben and Azeem, for their exceptional, friendly, and knowledgeable service.
Transparency
Several reviews highlighted issues with unclear pricing and unexpected fees, leading to feelings of being misled.
Community Engagement
Customers noted the store's strong connection to the local community, with staff being recognized and appreciated by regulars.
Efficiency
Customers frequently mentioned quick and seamless service, especially in phone setups and troubleshooting.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly regarding service quality and product availability.
- ELEthan LockeOct 24, 20251.0I am not normally one to leave negative reviews, but my experience was so bad I feel the need to warn others. Attempted to order a new phone here. Asked very point blank about the fees being charged and whether they were the same as conducting an equivalent transaction online. Got a very unclear/dishonest answer and found out later I was being charged extra fees specific to the store for services I did not request. Later, after waiting three weeks for the phone, I get a text saying it is ready for pick up. Only after carving time out of my day to physically go by the store am I told that my phone was stolen during shipping, and I can purchase another phone at full price given the original promotion has now expired. No effort was made to remedy the situation or honor the original promotion. I would advise going anywhere else. Very bad experience and poor customer service.
- BMBryan MccooeyJun 7, 20185.0Excellent help
- PWParker WestonFeb 18, 20185.0Excellent service. Friendly and very helpful. Would highly recommend
- JFJacquin FinkMar 13, 20175.0Ben and Nick are the best
- DSDavid ShapiroDec 2, 20155.0They were very helpful and knowledgeable about my phone and the various Verizon plan options. They spent a lot of time with me to determine that my phone was fine and the current plan was ideal for my needs. In other words, I respect the fact that they didn't sell me anything that I didn't need. When I do need a new phone or plan, I will go back and talk to them again to get their honest opinion.
Frequently Asked Questions About Verizon
What products does Verizon at 996 1st Ave offer?
Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for Verizon at 996 1st Ave?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, and on Saturdays and Sundays from 10:00 AM to 6:00 PM.
Which brands can I find at the Verizon store on 1st Ave?
You can find brands like Verizon Wireless, LG, Samsung, Apple, Motorola, Google, and several accessory brands such as Casemate, Otterbox, PureGear, and more.
Does this Verizon store support in-store pickup?
Yes, this location offers in-store pickup services for customers.
What payment methods are accepted at this Verizon store?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
How can I contact the Verizon store at 996 1st Ave?
You can contact the store by phone at +1 212-355-2929 or email at Info@victra.com.
What services are provided by Verizon at this location?
Services include new lines, upgrades, new devices, accessories, and Fios Home Internet.
Are there any pharmacies nearby the Verizon store for quick health needs?
Yes, nearby pharmacies include Perla Pharmacy, HealthSource Pharmacy & Surgical, and Corby Chemists, all convenient for picking up prescriptions before or after your visit.
Which nearby places can I visit for food or coffee near the Verizon store?
Nearby food options include Crumbly Cafe & Bakery for coffee and bakery items, Sofia Pizza Shoppe for Italian cuisine, and Jimbo's Hamburger Place for American diner food.
Is there a bank nearby to handle any financial needs around the Verizon store?
Yes, Chase Bank is located nearby for your banking and financial service needs while shopping.