Verizon

4.7
154 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in New York, NY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Location

Verizon
996 1st Ave, New York, NY
10022, United States

Hours

Reviews

4.7
152 reviews
5 stars
137
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10

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Ben and Azeem, for their exceptional, friendly, and knowledgeable service.

Transparency

Several reviews highlighted issues with unclear pricing and unexpected fees, leading to feelings of being misled.

Community Engagement

Customers noted the store's strong connection to the local community, with staff being recognized and appreciated by regulars.

Efficiency

Customers frequently mentioned quick and seamless service, especially in phone setups and troubleshooting.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences, particularly regarding service quality and product availability.
  • EL
    Ethan Locke
    Oct 24, 2025
    1.0
    I am not normally one to leave negative reviews, but my experience was so bad I feel the need to warn others. Attempted to order a new phone here. Asked very point blank about the fees being charged and whether they were the same as conducting an equivalent transaction online. Got a very unclear/dishonest answer and found out later I was being charged extra fees specific to the store for services I did not request. Later, after waiting three weeks for the phone, I get a text saying it is ready for pick up. Only after carving time out of my day to physically go by the store am I told that my phone was stolen during shipping, and I can purchase another phone at full price given the original promotion has now expired. No effort was made to remedy the situation or honor the original promotion. I would advise going anywhere else. Very bad experience and poor customer service.
  • BM
    Bryan Mccooey
    Jun 7, 2018
    5.0
    Excellent help
  • PW
    Parker Weston
    Feb 18, 2018
    5.0
    Excellent service. Friendly and very helpful. Would highly recommend
  • JF
    Jacquin Fink
    Mar 13, 2017
    5.0
    Ben and Nick are the best
  • DS
    David Shapiro
    Dec 2, 2015
    5.0
    They were very helpful and knowledgeable about my phone and the various Verizon plan options. They spent a lot of time with me to determine that my phone was fine and the current plan was ideal for my needs. In other words, I respect the fact that they didn't sell me anything that I didn't need. When I do need a new phone or plan, I will go back and talk to them again to get their honest opinion.

Frequently Asked Questions About Verizon

What products does Verizon at 996 1st Ave offer?

Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What are the store hours for Verizon at 996 1st Ave?

The store is open Monday to Friday from 9:00 AM to 7:00 PM, and on Saturdays and Sundays from 10:00 AM to 6:00 PM.