Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in New York, NY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Location
Hours
Reviews
4.4
249 reviews
5 stars
210
4 stars3
3 stars3
2 stars3
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while some customers praise staff for being helpful and patient, others report rude and dismissive behavior.
Staff Competence
Several reviews highlight specific employees, particularly David, Tulsi, and Monty, for their exceptional knowledge and assistance.
Store Environment
Some customers noted poor conditions, such as a lack of air conditioning and unpleasant odors, affecting their experience.
Service Efficiency
Many customers appreciated the quick and efficient service, especially during phone upgrades and troubleshooting.
Transparency
Customers expressed frustration over hidden fees and unclear information regarding services, leading to dissatisfaction.
- EAemma allenNov 12, 20255.0David was FANTASTIC! I came with my mom & partner to upgrade our phones and he supported us the whole way. He helped us choose the right phones to meet our needs, navigated the various Verizon’s plans to ensure I was on why I needed but also openly discussed cost and respected my limitations and needs. It can be difficult to find a Verizon store with a rep who is open to 3 people upgrading phones at once but we will definitely be returning to David next time!!
- JSJackie SmythNov 11, 20255.0David went above and beyond to make the purchase of a new phone easy and pleasant. And he looked for the best price for us! Very impressed with David and this Verizon location
- HRHabana RubioNov 11, 20255.0David was great! He helped so much and thanks to him now I am a Verizon client. He was awesome!
- MAmehmet arsevenOct 31, 20255.0David was very professional and helped us with Verizon and Fios. Would recommend highly.
- YYYixiSep 22, 20251.0Don’t come to this store! They have such bad customer service here, super dismissive to me and even said we don’t handle “fios here” even though “FIOS” is literally on the ad board outside! Also super rude in general. AVOID!!!!!!
Frequently Asked Questions About Verizon
What products does Verizon offer at the 2043b Broadway location in New York?
Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for Verizon at 2043b Broadway, New York?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, and Saturday to Sunday from 10:00 AM to 6:00 PM.
Which payment options are accepted at Verizon in New York, NY?
Verizon accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Can I pick up my order in-store at the Verizon 2043b Broadway location?
Yes, in-store pickup is available at this Verizon Authorized Retailer.
What brands are available at the Verizon Authorized Retailer in New York?
The store offers devices and accessories from Verizon Wireless, LG, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Braven, Popsocket, and Eargo.
How can I contact Verizon at 2043b Broadway for inquiries?
You can call them at +1 212-712-2300 or email Info@victra.com for more information.
Which nearby public transportation can help me reach Verizon at 2043b Broadway?
The Smith-9th Street SUBWAY Station is nearby, making it convenient to visit the Verizon store via public transit.
Are there any food options near the Verizon store at 2043b Broadway in New York?
Yes, nearby options include The Gyro Project for Greek cuisine, Just Salad for healthy food, Bondi Sushi, Sushi Koya for Japanese sushi, and Pizza Collective for pizza and fast food.
Can customers visit other services like dry cleaning or tailoring near Verizon at 2043b Broadway?
Yes, Urban Cleaners offers dry cleaning services and Silhouettes & Profiles provides tailoring nearby for customer convenience.
Does Verizon at 2043b Broadway support customers who speak languages other than English?
Yes, the store provides assistance in both English and Spanish.