Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in New York, NY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Location
Hours
Reviews
4.0
324 reviews
5 stars
218
4 stars
26
3 stars
11
2 stars
12
1 star
57
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, patience, and professionalism, particularly highlighting employees like Duaine and Freddy.
Service Efficiency
Several reviews noted quick and efficient service, with staff resolving issues and completing transactions in a timely manner.
Mixed Experiences
While many customers had positive interactions, some reported rude or unhelpful staff, leading to frustration and dissatisfaction.
Pricing Concerns
Customers expressed dissatisfaction with pricing, feeling that Verizon's charges were higher than competitors and that they were not adequately informed about fees.
Store Management
Some reviews highlighted issues with store management, including unprofessional behavior and lack of support during customer interactions.
- BFBeautiful, Blessed & Highly FavoredOct 20, 20251.0Verizon Wireless charges almost twice as much as T-Mobile. Their mobile service aren’t any better. I regret ever opening an account with them. I left them for Optimum because I get free mobile service for a year because I subscribed to Optimum Internet. I attempted to pay my final bill online and by phone, but was told that I would have to pay the bill over the phone or at a store. That wouldn’t be a problem, but when you pay by phone/store you incur a $10 fee. Stay clear of Verizon and their price gouging. I will be sure to recommend other wireless providers to family and friends.
- BGBing GordonMay 28, 20255.0I have to say, I didn't know how this visit was going to go. It's a cold rainy night and as I'm walking in as the Store Manager Freddy Blas is clearly already wearing his jacket and about to leave...it was probably 7:03. Instead of leaving me for his colleague to deal with (who was already helping a customer). He said, "how can I help you and jumped into action". He quickly resolved my problem - that was not of his doing and replaced and installed my broken screen protector in record time. Now I get that these screen protectors are probably very inexpensive for them to replace but it's still impressive service. When was the last time a business said the words, "it's the least we can do!" Well done Freddy and way to set the example for the team.
- MHMiriam HaraziFeb 1, 20245.0Duaine was very patient, he explained everything in detail about buying my new phone, I strongly recommend this store and Duaine to anyone. Greatest Verizon store
Frequently Asked Questions About Verizon
What products does Verizon offer at the 2657 Broadway store?
Verizon offers a full range of wireless devices including phones, tablets, wearable technology, mobile broadband, accessories, and device protection at the 2657 Broadway store.
What are the store hours for Verizon at 2657 Broadway?
The Verizon store at 2657 Broadway is open Monday through Friday from 9:00 AM to 7:00 PM, and on Saturdays and Sundays from 10:00 AM to 6:00 PM.
What payment options are accepted at Verizon's 2657 Broadway location?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
What services can I get at the Verizon store in New York, NY?
You can get new lines, device upgrades, new devices, accessories, and Fios home internet services at this Verizon authorized retailer.
Does Verizon offer in-store pickup at the 2657 Broadway location?
Yes, Verizon offers in-store pickup services.
Where is the Verizon store located in New York, NY?
The Verizon store is located at 2657 Broadway, New York, NY, 10025, United States.
Are there any nearby dining options close to the Verizon store at 2657 Broadway?
Yes, nearby dining options include Flor de Mayo Restaurant, Sura Thai Kitchen, Richie’s Burger Joint, Broadway Restaurant & Coffee Shop, Wingstop, Lava Kitchen, Dunkin', Shiny Tea, Just Pho You, and Broadway Bagel, which you might visit before or after your appointment.
Where can I find other mobile phone stores near the Verizon 2657 Broadway location?
Wireless One NYC is a nearby mobile phone store and telecommunications company close to the Verizon location that you might consider visiting for additional options.
Are there any pet services near the Verizon store at 2657 Broadway?
Yes, nearby pet services include Cathedral Dog & Cat Hospital, Maxx & Fluffy’s pet groomer, and Pet Central pet store, which could be convenient if you need pet care while visiting Verizon.
Which brands does Verizon at 2657 Broadway carry in their store?
The store carries major brands such as Verizon Wireless, LG, Samsung, Apple, Motorola, Google, and accessories brands like Casemate, Otterbox, PureGear, Gear4, Incipio, Mophie, JLab, Braven, Popsocket, and Eargo.