Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in New York, NY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Location
Hours
Reviews
4.0
326 reviews
5 stars
218
4 stars
26
3 stars
11
2 stars
12
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees like Duaine and Freddy received high praise for their helpfulness and professionalism, others were reported as rude and dismissive.
Service Efficiency
Many customers appreciated the quick and efficient service provided by staff, particularly in resolving issues and setting up new devices.
Pricing Concerns
Several reviews highlighted dissatisfaction with pricing, including unexpected fees and higher costs compared to competitors, leading to frustration among customers.
Store Experience
The store environment received mixed reviews, with some customers noting a welcoming atmosphere while others reported long wait times and unprofessional behavior from staff.
- JBJudy BloomJan 5, 20261.0Can I give Minus 5 Star rating??Rude and Unhelpful and dismissive workers. The final blow in disconnecting from Verizon service - the WORST provider. Customer Service is DIS-service. Excessive wait time to speak to staff who ask repetitive questions, and give MIS-information. Avoid dealing with this "Service" Center, and the parent company if AT ALL possible. "No problem" is hardly the courteous response to a complaint.
- BFBeautiful, Blessed & Highly FavoredOct 20, 20251.0Verizon Wireless charges almost twice as much as T-Mobile. Their mobile service aren’t any better. I regret ever opening an account with them. I left them for Optimum because I get free mobile service for a year because I subscribed to Optimum Internet. I attempted to pay my final bill online and by phone, but was told that I would have to pay the bill over the phone or at a store. That wouldn’t be a problem, but when you pay by phone/store you incur a $10 fee. Stay clear of Verizon and their price gouging. I will be sure to recommend other wireless providers to family and friends.
- NWNaoko WeintraubOct 16, 20195.0Eric was the bomb:) I would def come back to this location to do more business!
- GGGeorgeOct 21, 20185.0The Verizon Fios Store at 2657 Broadway at 101st St. in New York City’s Upper West Side is a great place to do business. In addition to the helpful and attentive staff, both the technical and contractual support we’ve received from the Store Manage, Raushan, is exceptional. He's personable, knowledgable, and has gone far beyond anyone’s expectations for exceptional service. We cannot recommend this particular store more highly.
Frequently Asked Questions About Verizon
What products does Verizon offer at the 2657 Broadway store?
Verizon offers a full range of wireless devices including phones, tablets, wearable technology, mobile broadband, accessories, and device protection at the 2657 Broadway store.
What are the store hours for Verizon at 2657 Broadway?
The Verizon store at 2657 Broadway is open Monday through Friday from 9:00 AM to 7:00 PM, and on Saturdays and Sundays from 10:00 AM to 6:00 PM.
What payment options are accepted at Verizon's 2657 Broadway location?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
What services can I get at the Verizon store in New York, NY?
You can get new lines, device upgrades, new devices, accessories, and Fios home internet services at this Verizon authorized retailer.
Does Verizon offer in-store pickup at the 2657 Broadway location?
Yes, Verizon offers in-store pickup services.
Where is the Verizon store located in New York, NY?
The Verizon store is located at 2657 Broadway, New York, NY, 10025, United States.
Are there any nearby dining options close to the Verizon store at 2657 Broadway?
Yes, nearby dining options include Flor de Mayo Restaurant, Sura Thai Kitchen, Richie’s Burger Joint, Broadway Restaurant & Coffee Shop, Wingstop, Lava Kitchen, Dunkin', Shiny Tea, Just Pho You, and Broadway Bagel, which you might visit before or after your appointment.
Where can I find other mobile phone stores near the Verizon 2657 Broadway location?
Wireless One NYC is a nearby mobile phone store and telecommunications company close to the Verizon location that you might consider visiting for additional options.
Are there any pet services near the Verizon store at 2657 Broadway?
Yes, nearby pet services include Cathedral Dog & Cat Hospital, Maxx & Fluffy’s pet groomer, and Pet Central pet store, which could be convenient if you need pet care while visiting Verizon.
Which brands does Verizon at 2657 Broadway carry in their store?
The store carries major brands such as Verizon Wireless, LG, Samsung, Apple, Motorola, Google, and accessories brands like Casemate, Otterbox, PureGear, Gear4, Incipio, Mophie, JLab, Braven, Popsocket, and Eargo.