About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in New York, NY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Location
Hours
Reviews
4.3
192 reviews
5 stars
155
4 stars
4
3 stars1
2 stars
7
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff, particularly highlighting individuals like Yosef, Ralph, and David for their exceptional service.
Product Knowledge
Several reviews noted that staff members were knowledgeable about products and services, providing clear explanations and assistance.
Mixed Experiences
While many customers had positive experiences, some reported negative interactions with staff, citing rudeness and incompetence.
Return Policy Issues
Customers expressed frustration with the return policy, particularly regarding unexpected fees and lack of communication about terms.
Store Environment
The store was described as busy, with some customers appreciating the quick service while others felt neglected during peak times.
- DBDaryl Boren1 day ago5.0Josef was awesome. He set up my new phone and my husband’s new phone. Thank you so much for your patience and knowledge!
- MLMatthew LovickOct 1, 20255.0Yosef provided great service while setting up fios + mobile bundle. I will be back !
- WCWalter CartonSep 13, 20255.0I liked the wide selection of products.
- TSThomas SalovitchAug 31, 20255.0Great service
- EAEthan AaronAug 2, 20251.0I initially had a great experience.. traded in my phone, great service, everything was easy and I was told I had 30 days to return the phone if I didn’t like it. Well, I didn’t like the phone. Went back in within 30 days to get a different phone and was told there would be: 1. $75 restocking fee (not mentioned when I was told I had 30 days to return the phone), and 2. $200 fee because I didn’t keep the empty box that the phone came in Things just went from - ‘you have 30 days to try it’ to ‘just kidding, if you don’t like it it’s $275’ I won’t be buying phones at Verizon again.
Frequently Asked Questions About Verizon
What is Victra and what services do they offer?
Victra is a Verizon Authorized Retailer in New York, NY, offering a full range of wireless devices such as phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
Where is the Victra store located in New York?
The Victra store is located at 141 8th Ave, New York, NY 10011.
What are the Victra store's hours of operation?
Victra is open Monday to Friday from 9:00 AM to 7:00 PM, and on Saturdays and Sundays from 10:00 AM to 6:00 PM.
Which wireless brands can I find at Victra?
Victra offers products from Verizon Wireless, LG, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Popsocket.
What payment options does Victra accept?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Can I order online and pick up my device in the Victra store?
Yes, Victra offers in-store pickup services for your convenience.
How can I contact Victra for more information?
You can reach Victra by phone at +1 212-737-4500 or email them at Info@victra.com.
Are there any nearby dining options to Victra on 8th Avenue?
Yes, nearby dining options include Energy Kitchen (burger restaurant), Oddfellows Ice Cream, Ample Hills Creamery, Boom Sushi, Pizza Italia, and Just Salad, perfect for grabbing a meal before or after your visit.
Where can I rent a bike close to Victra in New York?
You can rent a bike at the nearby Citi Bike Station or Citi Bike - W 16 St & 8 Ave, useful for convenient transportation to and from the store.
What nearby entertainment or shopping options are close to Victra?
Near Victra, you can visit Metro Private Cinema for movies or Ricky's NYC, a gift shop, for shopping.